We are seeking an experienced Senior ServiceNow Consultant to join our team, driving complex digital transformations across Australian Federal Government and enterprise accounts. In this dual advisory and execution role, you will act as a trusted advisor to senior government stakeholders, leading requirements discovery, solution architecture, and governance while driving hands‑on platform configuration, custom workflow engineering, and integrations.

Key responsibilities

Lead client workshops to evaluate current-state processes, map business needs to out‑of‑the‑box (OOTB) ServiceNow capabilities, and define future-state digital service models

Author comprehensive Technical Design Documents (TDDs), Architecture Roadmaps, and User Stories aligned with Commonwealth ITIL and Information Security Manual (ISM) standards

Partner with Delivery Managers and Product Owners to refine backlogs, estimate story points, and establish release scoping for sprint cycles

Facilitate User Acceptance Testing (UAT), define validation scenarios, and lead executive demos and end‑user enablement

Build scalable automation using Flow Designer, Process Automation Designer,



and IntegrationHub

Design intuitive Service Portals and energetic Service Catalog workflows using HTML, CSS, Bootstrap, and AngularJS

Design and configure REST/SOAP API integrations to seamlessly connect ServiceNow with legacy agency databases and enterprise systems

About you

Australian Citizenship is mandatory

Active AGSVA Baseline, NV1, or NV2 security clearance is highly desirable

5+ years of hands‑on experience consulting, configuring, and developing on the ServiceNow platform, with demonstrated experience delivering within Australian Public Sector environments

Expertise across key modules such as ITSM, ITOM, CSM, IRM/GRC, or SecOps

Proficient in Agile/Scrum delivery frameworks (Jira, ServiceNow Agile Development)

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist (CIS) in a core module (e.g., ITSM, HRSD, IRM)

ITIL v4 Foundation or Strategic Leader certification

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📌 Senior ServiceNow Consultant (Canberra)
🏢 BT Automation
📍 Canberra