About the role

Roadbend Motors a JLR Independent Specialist seeking an experienced Service Manager to join our energetic team at our Welshpool location. This is a full-time position that plays a crucial role in overseeing the efficient operation of our service department. As Service Manager, you will be responsible for managing all aspects of vehicle servicing, repairs, and customer satisfaction whilst maintaining the highest standards of quality and professionalism. This role is essential to our business, ensuring that our customers receive exceptional service and that our operations run smoothly and profitably.

Key responsibilities

- Manage and supervise the service department team, including scheduling, training and performance management of technicians and support staff
- Oversee all vehicle servicing, repairs and maintenance work to ensure quality standards are consistently met
- Schedule vehicle service appointments and manage workflow to maximise efficiency and customer satisfaction
- Inspect completed work to verify quality and adherence to manufacturer specifications
- Maintain accurate service records, work orders and customer documentation
- Communicate with customers regarding service requirements, timelines and costs
- Manage service department budgets, labour costs and inventory of parts and supplies
- Identify areas for process improvement and implement solutions to enhance operational efficiency
- Ensure compliance with health, safety and environmental regulations within the service department
- Build and maintain strong customer relationships to encourage repeat business and positive reviews
- Liaise with management to report on service department performance and key metrics

What we're looking for

- Proven experience as a Service Manager or similar supervisory role within the automotive trades industry
- Strong knowledge of vehicle servicing,



repairs and maintenance procedures
- Demonstrated ability to manage and motivate teams effectively
- Excellent organisational and time management skills
- Sound understanding of budgeting and cost control
- Outstanding customer service and communication skills
- Proficiency with service management software and computer systems
- Knowledge of health and safety regulations relevant to automotive service departments
- Ability to work under pressure and manage multiple priorities
- Problem-solving mindset with a focus on continuous improvement
- Australian Driver's Licence

What we offer

Roadbend Motors is committed to fostering a supportive and professional work environment where our team members can thrive. We offer competitive remuneration, opportunities for career development and training to enhance your skills and knowledge. We provide a workplace culture that values teamwork, integrity and customer focus. Our team enjoys a collaborative environment where your contributions are recognised and valued. We are committed to maintaining a safe and healthy workplace for all employees.

About us

Roadbend Motors is a family-run business established in 1965, specialising in Jaguar and Land Rover automotive service and repair in Perth, Western Australia. We are dedicated to delivering exceptional vehicle servicing and repair solutions to our customers. With a reputation built on quality workmanship, reliability and outstanding customer service, we pride ourselves on employing skilled professionals who are passionate about the automotive industry. Our mission is to provide our customers with dependable, professional automotive services whilst maintaining the highest standards of integrity and excellence. We are committed to building long-term relationships with our customers and creating a workplace culture where our team members can develop their careers and contribute to our continued success.

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📌 Service Manager (Perth)
🏢 Roadbend Motors
📍 Perth