Service Desk / Onsite Support Technician (Permanent Part-Time)

Service Desk / Onsite Support Technician in a permanent part-time (4 hours per day, morning start) capacity, shared back-to-back with another team member. You'll alternate on a two-week rotation between remote service desk (WFH) resolving incidents and requests via phone, email and ticketing, supporting users across multiple customer environments, and onsite support in Melbourne CBD providing face-to-face support at a customer site, including user support, hardware and peripherals, and onsite troubleshooting. Handover between the two of you is a big part of the role, so clear notes and consistent ticket hygiene matter.

Key responsibilities

Triage, troubleshoot and resolve Level 1 and Level 2 incidents and service requests

Support Microsoft 365, Windows endpoints, printers, mobile devices and common business applications

Handle user onboarding/offboarding, account and access requests, and password resets

Provide a friendly, professional face for Zetta at customer sites

Keep tickets accurate and up to date, and hand over cleanly to your job-share partner

Escalate to senior engineers with transparent, well-documented context when needed

About you

Strong verbal and written communication skills,



with the ability to explain technical issues in plain language

Ability to work independently and manage your own workload, both at home and onsite

Previous experience in a service desk, helpdesk or desktop support role (MSP experience is highly regarded)

Working knowledge of Windows, Microsoft 365 and Active Directory/Entra ID

A customer-first attitude and a curious, problem-solving mindset

Australian citizenship or permanent residency is required for customer security clearance purposes

About us

Zetta ICT Services is a Perth-based managed services provider with offices in Perth and Melbourne, supporting small and medium businesses with IT that works. We're ISO 27001 and ISO 9001 certified and a Microsoft Solutions Partner. Our culture is built on three values: Play as a Team, Improve, and Stay Curious.

Permanent part-time role with predictable rotation

Work across a variety of SMB customers and environments

Supportive, team-first culture with real opportunities to learn and grow

Exposure to ISO 27001-aligned processes and a Microsoft partner ecosystem

Closing Date: Wednesday the 14th of October, 2026.

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📌 Service Desk / Onsite Support Technician (Permanent Part-Time) (Melbourne)
🏢 Zetta
📍 Melbourne