Remedy Plus Medical Clinics is seeking an experienced and capable Medical Receptionist to join our small specialist medical practice in Chatswood.
This is not simply a meet-and-greet reception role. You will take responsibility for the front desk, manage patient enquiries confidently, follow up prospective patients and help keep the clinic running smoothly. A substantial part of the role involves following up prospective patient enquiries, explaining our services clearly and helping people make an appropriate booking.
The role will initially be for Tuesdays and Wednesdays . You will work directly with the doctor, with our existing nurse also working in the clinic every second Wednesday.
We operate several specialised services including skin cancer medicine, ear microsuction, pelvic floor treatment, medical laser and cosmetic medicine.
Key responsibilities
Answering telephone, email and patient enquiries
Following up prospective patient enquiries and leads
Explaining our services, appointment options and fees clearly and confidently
Helping patients identify the most appropriate service or appointment
Converting enquiries into bookings where appropriate
Booking and managing appointments
Patient check-in and check-out
Processing payments and Medicare claims
Managing appointment confirmations and changes
Liaising directly with the doctor regarding patient and appointment issues
About you
Experience with a medical practice management system is essential
Experience using PracSuite would be a significant advantage
Previous experience working as a medical receptionist
Strong experience with another medical PMS such as Best Practice, MedicalDirector, Genie or Zedmed will also be considered
Strong customer service or enquiry-follow-up experience would be highly regarded
Excellent telephone manner and patient communication skills
Confident and comfortable following up prospective patients by phone
Solid attention to detail
Confidence managing a busy appointment book
Experience with Medicare billing and claiming
About us
Remedy Plus Medical Clinics is a small specialist medical practice in Chatswood. We operate several specialised services including skin cancer medicine, ear microsuction, pelvic floor treatment, medical laser and cosmetic medicine. This role would suit someone who enjoys working autonomously in a small, patient-focused medical practice.
$35-$38 per hour + super, depending on experience
Permanent part-time - Tuesdays and Wednesdays initially
A small clinic environment with direct access to the doctor
A varied role combining medical reception, patient communication and enquiry follow-up
A role with genuine responsibility and independence
Training in our services and clinic procedures
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📌 Medical Receptionist – Specialist Medical Clinic (City of Willoughby)
🏢 Remedy Plus Medical Clinics
📍 City of Willoughby
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