ServiceNow is seeking a Problem Manager to partner with Development, Infrastructure, and Customer Support to manage known errors, mitigate impact, and drive remediation. You will own root cause investigations and collaborate across teams to deliver timely, evidence-driven improvements.
The ideal candidate has 5+ years of technical experience, 2+ years in problem or product management, robust scripting skills (JavaScript, Python), and a bachelor’s degree in a related field.
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📌 Problem Management Lead — Root Cause & Process Excellence (Sydney)
🏢 Servicenow
📍 Sydney
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