Building and Plumbing Commission in Melbourne is seeking a Senior Case Management Advisor to manage complex complaints, support procedural fairness and drive continuous improvement in the complaints framework. You will collaborate with diverse stakeholders to refine triage, escalate risky cases and ensure consistent quality assurance.
The role emphasizes robust written and verbal communication, analytical interpretation of policy and legislation, and the ability to balance priorities in a
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📌 Senior Case Management Advisor - Complex Complaints (Melbourne)
🏢 Building & Plumbing Commission
📍 Melbourne
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