Join our team as a Customer Care Consultant in Port Hedland and play a key role in supporting our customers. This is a agile, fast-paced customer service and retail role where no two days are the same.

We value safety, service, and operational excellence , and we’re committed to helping you succeed. You’ll receive comprehensive training and ongoing development to build your skills and grow your career.

This is your chance to make a positive impact while working in a supportive team environment that encourages learning and professional growth.

Role is Monday – Friday 7.30am – 4.30pm

Rotating Roster Saturdays 8am – 11am

What You’ll Be Doing:

- Act as the first point of contact for customers.
- Provide expert advice on a wide range of industrial products.
- Maintain a clean, well-stocked, and visually appealing shopfront.
- Collaborate with internal teams to ensure smooth service delivery.
- Uphold safety standards and foster a positive team culture.
- Work occasional Saturday mornings as part of weekend coverage.

What You’ll Bring:

- Previous experience in customer service or retail preferred.
- Good phone and face-to-face communication skills.
- Basic computer skills, including Microsoft Office.
- Good written and verbal communication abilities.
- Ability to build relationships and communicate effectively with customers.
- A proactive, positive attitude with a willingness to learn.




- Excellent organisational and time management skills.

What's In It For You:

- Permanent salary, incentives & Wesfarmers share plans
- Exclusive Perks: Team Member discount card f or Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
- Continuous training and career development opportunities
- Guaranteed hours with annual leave and sick leave benefits
- Team events, celebrations, award recognition and prizes
- Employee Assistance Program : wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
- Refer-A-Friend program – earn up to $2,000 for each referral!
- Ability to purchase up to 4 weeks’ additional annual leave
- Generous paid parental leave policy and more!

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.

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📌 Customer Care Consultant (Trade Store) (Town of Port Hedland)
🏢 LiveHire
📍 Town of Port Hedland