- Working closely with a small team to ensure customer satisfaction, entering orders and raising invoices.
- Managing business enquiries, and communication from customers
- Using initiative to get the job done
- Ensuring accurate data entry of orders requests into the bespoke CRM
- Communicating with external customers around orders, delays, payment methods
- Managing conflicting priorities
- Using initiative to find solutions to any better ways of working
The successful candidate will:
- Have 2-3 years experience in an Administration focussed role which also had customer service elements
- Have excellent communication skills and a positive phone manner
- Has intermediate skills in Excel
- Have experience using CRMs for data entry and any order request data entry would be a bonus
- Be friendly and easily able to build rapport over the phone and email
- Be hardworking and have high work ethic
- Be highly organised and able to work in less structured environments
- Show initiative and motivation and be a team player at all times
On offer:
- This role is on a 3 month contract basis with a view to permanency
- Working from home 1-2 days per week after training
- Melbourne CBD location, close to public transport
- Must be immediately available or have up to 1 week notice