Appentency Recruitment Services – Sydney Southern Suburbs NSW

Full time, Permanent

1d ago , from Appentency Recruitment Services

·Actas a key Level 2 support point, resolving challenging technical issues for theservice desk.

·Gainhands-on experience across a wide range of server, network, and Microsoft 365cloud technologies.

·Enjoya dynamic role that blends responsive service desk support with engaging ITproject work.

About Our Client

Our client is a leading Managed Services Provider (MSP)driven by a commitment to exceptional customer service and proactive ITmanagement. They foster a highly collaborative team culture that empowersemployees to solve challenges creatively and effectively. With a strong beliefin continuous learning and development, they equip their team with the skillsand knowledge needed to deliver cutting-edge solutions that optimise clientinfrastructure, processes, and growth.

About the role

As a Level 2 Systems Administrator,you will be a vital member of our service desk team and the go-to expert for escalatedtechnical issues. You will be responsible for maintaining and supporting adiverse range of client server, network, and cloud infrastructure. This is adynamic, hands-on role that offers a perfect mix of resolving challengingsupport tickets, managing core infrastructure, and contributing to a variety ofIT projects, providing you with broad technical exposure.

Must haves:

- Provenexperience in a Level 2 or Level 3 Service Desk capacity and SystemsEngineer role, ideally within an MSP.
- Stronghands-on experience with Microsoft 365 administration (Exchange Online,SharePoint, Teams, Entra ID).
- Hands onexperience of Windows Server, Active Directory, and virtualisation(VMware).

Role and Responsibilities

- Provide timely and effective Level 2technical support for escalated issues from the service desk.
- Administer andsupport Microsoft 365 environments, including user management, mail flow,SharePoint permissions, and Teams configuration.




- Performadministration and troubleshooting of client server infrastructure,including Windows Server, Active Directory, Group Policy, DNS, and DHCP.
- Manage andsupport client network infrastructure, including switches, routers, andfirewalls (Cisco Meraki).
- Manage andmonitor client backup and disaster recovery solutions to ensure dataintegrity.
- Participate inIT projects, including server migrations, network upgrades, and new clienton-boarding.
- Create andmaintain explicit, detailed documentation for client systems and procedures.

Experience/Skills

- Strongtechnical proficiency across the Microsoft 365 suite.
- Solidexperience with Windows Servers, Active Directory, and virtualisationtechnologies (VMware).
- Fundamentalunderstanding of networking principles (IP, subnets, DNS, DHCP) andhardware.
- Excellentanalytical, problem-solving, and troubleshooting skills.
- Experience inan MSP workplace is highly desirable.
- Experience withMedical, Dental, Clinics, Healthcare clients is highly desirable.
- Familiaritywith scripting (PowerShell) and exposure to SAN/NAS technologies areadvantageous.

Qualification

- Essential:Higher School Certificate (HSC), Certificate IV in Information Technology,and/or Microsoft Technology Associate (MSA).
- Desirable:A Diploma or Bachelor's degree in Information Technology, along with anyrelevant networking or server-related certifications (e.g., Microsoft,CompTIA, Cisco)

What is on offer

- A dynamic role offering a fantastic mix ofadvanced service desk support and project work.
- Unparalleledexposure to a wide array of technologies across diverse clientenvironments.
- A clearpathway for career growth into senior engineering or specialised projectroles.
- A supportiveand collaborative team environment that invests in your technical trainingand professional development.

Other Information

Other titles for this role in other organisation might be:Systems Engineer , Service Desk Engineer (Level 2), IT Support Engineer,Technical Support Analyst, Infrastructure Support Engineer, MSP Engineer,Managed Services Engineer, Senior Support Engineer

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📌 Systems Engineer (Level 2 or 3) (Sydney)
🏢 Appentency Recruitment Services
📍 Sydney