Capital Transport Group is seeking a Group Customer Experience Manager to lead the Customer Experience Department and drive KPI achievement. The role focuses on delivering superior service, coaching staff, and ensuring bookings comply with SOPs and safety policies.
You will coordinate with internal departments to optimize processes and customer outcomes. You will stay updated on legislation and policy changes, ensure training across the team, and manage performance against defined metrics to
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📌 Group Customer Experience Leader (Brisbane City)
🏢 Capital Transport Group
📍 Brisbane City
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