Trustpilot is seeking a Customer Success Manager (Mandarin speaker) in Melbourne to own a portfolio of Asia-based customers. You will lead onboarding, drive adoption, and ensure measurable outcomes while reducing churn and promoting advocacy.
Robust Mandarin and professional English are required, with SaaS experience preferred. You will collaborate with Account Managers, Product, and Marketing to maximize customer value, track health metrics in CRM, and identify opportunities for case studies,