Transurban Group in Melbourne is seeking a Senior Customer Specialist Support Advisor to deliver expert support and coaching to customer service teams, ensuring high-quality resolutions and exceptional customer experiences.
You will escalate complex inquiries, coach staff, monitor queues and performance, and drive continuous improvement across hardship and dispute processes. A robust background in complaints handling and analytics is valued.
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📌 Senior Customer Support Coach & Escalation Expert (Melbourne)
🏢 Transurban Group
📍 Melbourne
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