The Club at Parkwood Village – Parkwood QLD

Parkwood Village isn't your average venue — it's the Gold Coast's premier entertainment destination and official home of the Gold Coast Titans. Think pristine par 70 golf, Australia's largest mini golf course, Full Swing simulator suites, a kids' arcade, sports bar and gaming, event centre, and seasonal dining. And we're just getting started — with a surf park, hotel, and major course redevelopment all in the pipeline, the best is genuinely yet to come.

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About the role

The Reception and Group Booking Coordinator is the first point of contact for members, guests and group organisers. Working from the combined Reception and Gaming Attendant desk, the role works with the Sales team to convert Bistro, swing suite and function enquiries into confirmed bookings, resolves member queries, and keeps gaming service compliant.

Key responsibilities

Greet members and guests, and respond promptly to phone, email, website and social media enquiries

Group enquiries, from quote and follow-up through to confirmation, deposits, final numbers and dietary requirements

Manage the bookings diary and capacity, and coordinate run sheets with Food & Beverage, Functions and kitchen teams

Build relationships with repeat organisers, seek current group business,



and report weekly on enquiries, conversions and revenue

Attend weekly sales meetings, promote campaigns at the desk, assist with site tours when needed, and share feedback.

Perform gaming attendant duties including cash handling and documentation procedures.

Apply responsible gambling practices at all times, including the Code of Practice, self-exclusion and signage obligations

About you

2+ years in a club, hotel or hospitality reception, sales, bookings and member services role

Gaming attendant experience in a Queensland licensed venue, with current RSA and RSG qualifications

Proven sales record converting enquiries into group or function bookings

Strong cash handling, communication and systems skills (POS, bookings, membership, Microsoft Office)

Availability for a rotating roster, including weekends and public holidays

Warm, organised, sales-minded and discreet, able to juggle the desk, phones and gaming duties at once

The role balances three priorities across every shift: a warm and efficient welcome, revenue growth through group bookings, and strict compliance with liquor and gaming obligations. If you're ready to take on this exciting role - we can't wait to hear from you!

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📌 Reception & Group Bookings Coordinator – Parkwood Village (City of Gold Coast)
🏢 The Club at Parkwood Village
📍 City of Gold Coast