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**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 650 Lonsdale Street, Melbourne Victo 3000, Australia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
At the top of Melbourne's skyline, The Ritz-Carlton, Melbourne is a landmark of luxury, renowned for its world-class service, breathtaking city and bay views, and commitment to creating unforgettable guest experiences. The Ritz-Carlton Club is an exclusive sanctuary within the hotel, offering personalised service, curated culinary experiences, and bespoke amenities for discerning guests seeking the highest level of luxury and attention to detail.
As Club Lounge Supervisor , you will assist in leading a team of Ladies and Gentlemen in delivering the exceptional service, genuine care, and personalised experiences that define The Ritz-Carlton brand and create lasting memories for every guest.
Key Responsibilities:
+ Assist with leading the Club Lounge team, alongside our Assistant Club Lounge Manager, in delivering exceptional luxury service across all service periods, ensuring seamless food and beverage offerings, bar service, and personalised guest interactions
+ Oversee guest arrivals and departures within the Club Lounge, supporting check-in and check-out processes to create memorable and seamless guest experiences.
+ Act as a role model for service excellence, coaching and mentoring Club Lounge attendants to consistently meet The Ritz-Carlton and Marriott brand standards.
+ Review daily arrivals, departures, VIP guests, preferences, and special requests, ensuring proactive service delivery and personalised guest experiences.
+ Serve as a knowledgeable ambassador for Melbourne and The Ritz-Carlton, assisting guests with local recommendations, reservations, transportation, dining, entertainment, and sightseeing arrangements
+ Ensure the Club Lounge is maintained to the highest luxury standards, conducting regular inspections to guarantee cleanliness, organisation, stock levels, and presentation readiness throughout the day.
+ Oversee the preparation and service of alcoholic and non-alcoholic beverages, ensuring compliance with responsible service requirements and company standards.
+ Coordinate effectively with Front Office, Concierge, Housekeeping, Food & Beverage, and other departments to ensure seamless communication and timely resolution of guest requests and concerns.
+ Monitor daily operations and service standards, identifying opportunities to enhance efficiency, guest satisfaction, and overall Club Lounge performance.
+ Support training, onboarding, and development initiatives to build a highly engaged and high-performing Club Lounge team.
+ Handle guest feedback, service recovery, and escalated concerns with professionalism, ensuring prompt resolution and guest satisfaction.
+ Promote hotel facilities, signature experiences,



and Marriott Bonvoy benefits to enhance the guest journey, drive engagement, and support revenue opportunities.
About You:
+ An up-to-date RSA
+ Relevant experience in a similar role
+ Full-Time Working rights in Australia
+ Proficient and confident in interacting with guest
+ Enthusiastic to elevate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
Benefits You Deserve
+ Enjoy complimentary meals every day in our Employee Dining Room.
+ You gain access to industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments.
+ Earn more when you successfully refer a current employee. (Terms & Conditions apply)
+ Birthday Perks: enjoy your special day with a paid day off
+ We celebrate your success through awards and recognition events.
+ Enjoy exclusive discounts on shopping, cinema tickets, technology, and more with mPerks.
+ Opportunities to participate in a vibrant calendar of fun, associate-focused events.
+ Dedicated appreciation events to honour your career milestones with the company.
+ Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International.
+ 24/7 Assistance Programme offering confidential support for your mental, emotional, and financial wellbeing.
+ Receive 20% off in all food and beverage outlets within Marriott properties.
• Marriott International is an equal chance employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.



Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Delaware North Australia is seeking experienced and passionate Sommeliers to join our team for the iconic Melbourne Cup Carnival at Victoria Racing Club (VRC).Working within premium hospitality environments, including exclusive dining rooms, members' areas, private suites and corporate hospitality venues, you'll play a key role in delivering world-class wine experiences for guests attending one of Australia's most prestigious sporting and social events.
In the spirit of speaking with wine, thrive in premium hospitality environments and want to be part of one of Australia's most prestigious events, we'd love to hear from you.
What we offer

- Be part of Australia's most celebrated racing carnival
- Work in premium hospitality environments
- Competitive casual rates
- Opportunities for ongoing work across Delaware North venues and events
- A supportive team culture focused on excellence and guest experience

What you will do?

- Deliver exceptional wine service across premium hospitality outlets
- Recommend wines confidently and provide expert guidance to guests
- Support menu and wine pairing discussions
- Maintain extensive knowledge of wine regions, varietals and vintages
- Ensure responsible service of alcohol practices are consistently followed
- Assist with wine presentation, opening and service in accordance with premium dining standards
- Collaborate with venue leadership and culinary teams to elevate the guest experience
- Maintain professionalism and composure within a fast-paced event environment

More about you

- Previous experience as a Sommelier or in a premium wine-focused hospitality role
- Strong knowledge of Australian and international wines
Confidence engaging with guests and making tailored wine recommendations
- Experience in fine dining, luxury hotels, premium events or high-end restaurants is highly regarded
- Excellent communication and interpersonal skills
- Victorian Responsible Service of Alcohol (RSA) certification
- Availability to work key Melbourne Cup Carnival event dates throughout October and November
- A genuine passion for hospitality and creating memorable guest experiences

The application period will close on 17/10/2026, unless a successful qualified candidate is identified sooner.

Who we are

Victoria Racing Club (VRC) is Melbourne’s leader in racing and event entertainment, combining 185 years of racing heritage with modern event excellence. Based at Flemington Racecourse, VRC delivers a world-class blend of sport, fashion and celebration. The VRC hosts 25 race meetings each year and anchors the Melbourne Cup Carnival across four signature days: Victoria Derby Day, Melbourne Cup Day, Oaks Day and Stakes Day. With more than 30,000 members, the VRC delivers an unrivalled experience at every touchpoint. Flemington Racecourse also accommodates major outdoor events of up to 60,000 guests, as well as premium indoor conferences.

Applications close 23 October 2026. Who we are

The role
Law In Order is looking for an enthusiastic and ambitious Sales Development Representative (SDR) to join our growing Sales team.
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