Sales & Administration Coordinator | Family Experience

This is a hands-on, customer-facing role based at Ringwood. You'll welcome families, conduct service tours, follow up enquiries, support enrolments and manage daily administration, including payments and family accounts. You'll also work with our Marketing team to capture and create social media content for the service. The position is a 12-month maternity leave cover role, with a view to becoming permanent after the initial 12 months.

About Choklits

Choklits is a boutique early learning centre that offers a welcoming, homely workplace where children, families and our team build strong relationships. We take pride in providing personalised education and care, and making every family feel part of our community.

Your role will help create that experience from a family’s first enquiry through to their ongoing time with us.

Key responsibilities

Respond promptly and professionally to enquiries by phone, email and in person

Schedule and conduct service tours, confidently explaining our programs and answering families' questions

Follow up enquiries and tours, supporting families through the enrolment process

Use our CRM to record enquiries, track follow-ups and maintain accurate customer information

Greet children, parents and visitors, creating a warm and welcoming atmosphere

Manage daily reception duties, emails, phone calls and administrative tasks

Maintain accurate enrolment records, databases and filing systems





Manage family accounts, process payments and monitor outstanding balances

Work with our Marketing team to plan, capture and create social media content for the service

Appear on camera to present short videos, service highlights and introductions

About you

Previous sales experience, including responding to enquiries, following up leads and helping customers make decisions

Experience using a CRM to manage customer records, follow-ups and sales activity

At least two years' experience in sales, administration, customer service or a similar professional role

Confidence speaking with prospective families and conducting service tours

Experience managing payments, customer accounts and account enquiries

Confidence using social media and creating engaging content

Comfort being on camera and representing Choklits in a warm, professional way

Strong organisation, attention to detail and time management

Clear, professional written and verbal communication

Confidence using spreadsheets, Microsoft Office and Google Workspace

A varied role combining sales, customer service, administration and social media

A supportive team and welcoming community

The opportunity to see the impact of your work every day

Comprehensive onboarding and training in all our systems, including industry-specific platforms

The potential to move into a permanent position after the initial 12-month maternity leave cover

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📌 Sales & Administration Coordinator | Family Experience (Maroondah City)
🏢 Choklits Child Care
📍 Maroondah City