Parklands Plumbing and Gasfitting – Brisbane QLD

Full-Time | Working From Home

About the Role

Parklands Plumbing & Gasfitting is looking for an experienced, confident and highly organised Office Manager to take ownership of the day to day running of our plumbing business.

This is a full-time working from home position , with office equipment and training provided. As you will be working remotely and regularly speaking with customers, contractors and our plumbers, you must have a dedicated, quiet and qualified home office space where you can work without distractions during business hours.

Previous experience working within plumbing or a similar trade-based business is essential. Experience working with insurance companies, builders or insurance-related trade work would be highly regarded.

This is not a junior administration role. You will be the main point of contact for our plumbers, contractors, customers and business partners and will be responsible for keeping jobs moving from initial booking through to completion and invoicing.

We are looking for someone who can confidently manage their workload, make decisions and take ownership of the office without needing constant direction or relying on another person to manage things alongside them.

As this is a working from home position, you must be self motivated, dependable and confident working independently while remaining closely connected with our team.

A large part of your day will be spent communicating over the phone, so we are looking for someone with a warm, professional and confident phone manner who genuinely enjoys dealing with people and will represent our business exceptionally well.

Your Responsibilities

- Be the main point of contact for customers, plumbers, contractors and business partners.





- Answer incoming phone calls and emails professionally and confidently.

- Create, schedule and manage jobs and technician calendars using ServiceM8.

- Coordinate appointments between customers, plumbers and other trades.

- Communicate with insurance companies, builders, contractors and other businesses where required.

- Follow jobs from initial booking through to completion.

- Ensure plumbers and contractors have the information they need to complete their work.

- Follow up outstanding information, reports and job requirements.

- Prepare and process invoices once works are completed.

- Maintain accurate job notes, records and documentation.

- Keep the day to day office operations running smoothly.

What We're Looking For

- Previous experience working in plumbing or a similar trade-based business is essential.

- Experience working with insurance-related plumbing or trade work is highly regarded. ( although training will be provided.)

- Minimum 3 years' experience in an Office Manager, Senior Administrator, Service Coordinator or similar role.

- Someone capable of taking ownership of the office and their responsibilities .

- A confident, friendly and professional telephone manner with excellent people skills.

- Strong customer service and communication skills.

- Excellent organisational skills and the ability to manage multiple jobs and priorities at once.

- High attention to detail and excellent time management.





- Confidence making decisions and solving day to day problems independently.

- Ability to work productively from home without requiring constant supervision.

- A dedicated, quiet and professional home office/workspace suitable for full-time work and customer phone calls.

- Reliable internet connection.

- Experience using ServiceM8 is highly regarded, although training can be provided.

Most importantly, we are looking for someone who is reliable, switched on and takes ownership . We need someone who sees what needs to be done and gets it done, communicates confidently with our team and customers, and takes pride in keeping the business organised.

What We Offer

- Full time working from home position.

- Office equipment supplied.

- Monday to Friday role – enjoy your weekends.

- Competitive salary based on experience.

- Training and ongoing support while you learn our business and processes.

- Friendly and supportive team

- Long-term career opportunity.

- The opportunity to take ownership of an important role within a growing business.

Parklands Plumbing & Gasfitting is a plumbing business servicing Brisbane, Moreton Bay and surrounding areas.

We have built our reputation on exceptional customer service, quality workmanship and strong communication .

As our business continues to grow, we're looking for an experienced Office Manager who wants to become an important part of our team and take genuine ownership of the office side of our business.

If you have experience within the plumbing or trades industry , are confident dealing with customers and contractors, have a suitable home office, and know you can independently manage a trade office from home, we'd love to hear from you.

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📌 Office Manager – Plumbing (Adelaide)
🏢 Parklands Plumbing and Gasfitting
📍 Adelaide