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Hotel Service Manager – Lasseters Hotel Casino | Alice Springs, NT

Employer: IRIS Capital – Lasseters Casino Operations Pty Ltd

Position Type: Full-Time

Salary: $73,865 – $85,000 (depending on experience and skill set)

Location: Alice Springs, NT

AUD Australia - NT Alice Springs & Central Australia Alice Springs 0870

Lasseters Hotel Casino is seeking a motivated and service-driven Hotel Service Manager to oversee daily hotel operations, including Front Office, Housekeeping, Concierge, and Guest Services. This role ensures exceptional guest experiences, smooth departmental coordination, and high service standards across the hotel.

About the Role

- Support and coordinate guest service operations across hotel departments
- Ensure rooms and public areas meet brand cleanliness and presentation standards
- Supervise and support frontline staff during daily operations
- Handle guest enquiries, feedback, and service recovery professionally
- Liaise with Housekeeping,



Maintenance, and Front Office to ensure seamless service
- Uphold safety, hygiene, and hotel procedures

What We’re Looking For

- Experience in hotel operations or guest services
- Strong customer service and communication skills
- Ability to supervise and support staff
- Organised, reliable, and able to work in a fast-paced setting
- Professional presentation and strong attention to detail

Qualification Requirements

- AQF Certificate II or III in Hospitality or Hotel Operations OR
- 1 year of relevant experience, OR
- 3 years of experience in lieu of formal qualifications

We Offer You

- 25% discount on food and beverages across Lasseters operations
- Discounted Health Club membership and Day Spa treatments
- IHG Employee Benefits Program
- Meals provided while on eligible shifts
- Uniforms provided and laundered
- Training, professional development, and career progression pathways
- Staff and family social events

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