Business Support and Finance Coordinator

Ignite Healthcare is a Melbourne-based Allied Health provider delivering community and NDIS services across the East, West and North of the city. Recognised for best practice in quality management at our NDIS mid-term audit, we are a growing team of clinicians who believe healthcare should be impactful, human, and fun.

We're committed to delivering compassionate, evidence-based therapy that empowers people to live fuller, more independent lives. Our values are Integrity First, Beginner’s Mindset, Progress over Perfection, and Joy in the Journey. Our culture is built on kindness, collaboration, continuous learning, and putting people first, both our participants and our team.

About the Role

At Ignite Healthcare, every interaction matters. Bring your business + finance skills

Are you someone who enjoys keeping things organised, working with people and has a good head for numbers? Then this could be the role for you!

Alongside referral, customer service and business support responsibilities, you'll have the opportunity to use your finance and accounts administration experience to support the smooth running of the business.

Your Duties will include

- Managing incoming referrals in line with Ignite Healthcare’s Referral Management Process
- Coordinating and booking appointments for our clinicians
- Updating and maintaining accurate information in our CRM
- Following up referrals and supporting the referral conversion process
- Building strong relationships with referrers, participants, families and external stakeholders
- Liaising with NDIS providers, Home Care Providers, agents and other key partners
- Supporting new staff onboarding activities
- Maintaining an organised,



welcoming and professional office environment
- Managing office supplies and stock
- Supporting quality audits and compliance activities
- Identifying opportunities to improve processes, systems and the customer experience
- Supporting the team with other reasonable duties as required

Your Accounts experience will see you

- Processing invoices and payments
- Accounts payable and receivable support
- Raising invoices and purchase orders
- Reconciliations and basic financial administration
- Maintaining accurate financial records
- Following up outstanding invoices or payments
- Supporting reporting and data entry
- Working with accounting or finance systems
- Liaising with suppliers and employees regarding routine queries

We're looking for someone who combines people skills, organisation and attention to detail with a practical understanding of business administration and finance.

You'll ideally have

- 2+ years' experience in administration, business support or customer service
- Experience supporting accounting, finance functions
- Strong attention to detail and numerical accuracy
- Excellent organisation and attention to detail
- Experience with CRM, accounting or HR systems
- Strong written and verbal communication
- The ability to manage competing priorities
- A proactive, solutions-focused approach




- The confidence to work independently and as part of a team
- A genuine interest in helping people and improving processes

Experience in healthcare, allied health or NDIS is desirable but not essential.

Why should you choose Ignite Healthcare?

People enjoy working at Ignite because the work genuinely matters and because we have built a team that supports each other. We encourage flexibility, celebrate wins, and invest in your growth. Whether you work from home or from one of our office spaces, you will be part of a team making a real difference to healthcare in Australia.

Benefits or What’s in it for you

- Salary packaging options available
- Work-Life Balance: We encourage flexibility and wellbeing;
- Vibrant and Ambitious Team: Enjoy working with people who genuinely want to make a difference in the way healthcare is delivered in Australia;
- Career development: Training and Professional Development (PD) allowance of $2000 per annum
- 2 days paid study leave per year
- EAP: up to 6 free counselling sessions per year for yourself and a further 6 free counselling sessions per year for family members

Our Culture

We are a value-driven organization - but we also try not to take ourselvestoo seriouslybecause we know that healthcare can be a difficult arena to navigate. We have really set out to do things differently – toIgnitea new way of delivering quality health care in Australia.We think our culture is pretty special - check out our video link below for a sneak peek.

Successful appointment with Ignite Healthcare is subject to mandatory checks, including a NDIS Worker Screening Check, National Police Check, and evidence of Australian work rights.

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📌 Business Support and Finance Coordinator (Melbourne)
🏢 Ignite Healthcare
📍 Melbourne