Reporting to the IT Director, the Systems Administrator role is responsible for the secure operation, maintenance, and administration of end-user systems and cloud services. They will operate in a cloud-first, security-focused environments aligned with ISO 27001 controls and ensure confidentiality, integrity and availability (CIA) with full audit traceability.

Key Deliverables and Responsibilities:

- Provide Tier 1–2 support and manage ITSM tickets with SLA adherence
- Maintain audit-ready documentation and contribute to knowledge base
- Administer Microsoft Entra ID (MFA, Conditional Access, SSO)
- Manage onboarding/offboarding and perform access reviews
- Support privileged access management and RBAC enforcement
- Administer Intune/JAMF (Autopilot, compliance, app deployment)
- Monitor and remediate non-compliant devices
- Support Microsoft 365 (Exchange, Teams, SharePoint)
- Support security operations (Defender alerts, incident triage)
- Maintain infrastructure (AD, DNS, DHCP, virtualization)
- Administer backups and perform restore testing
- Execute change management procedures with approvals
- Maintain asset lifecycle and inventory tracking




- Develop PowerShell automation scripts
- Produce audit evidence and support compliance activities

Experience and Knowledge

- Bachelor of Information Technology or relevant work experience
- 2+ years Helpdesk / SysAdmin experience
- Microsoft 365 and Entra ID administration
- Intune (required), JAMF (asset)
- Windows and Active Directory fundamentals
- Basic networking knowledge
- Backup solutions (Veeam or equivalent)
- Basic PowerShell scripting

Security and Compliance

- Understanding of MFA, Conditional Access, least privilege
- Patch and vulnerability management
- Security monitoring and incident response basics
- ISO 27001 awareness preferred

Skills and Abilities

- Ability to work independently & in a team environment with strong interpersonal skills
- Ability to learn, understand, and apply new technologies
- Strong written and verbal communication skills
- Highly self-motivated and able to follow instruction
- Solid technical, analytical and problem-solving skills
- Attention to detail (Documentation)

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📌 Systems Administrator I (Brisbane City)
🏢 Wenco
📍 Brisbane City