Mytra is seeking a Senior IT Support skilled to strengthen our Corporate IT team in Brisbane. You will own the end-user support queue end to end, triaging and resolving issues while escalating complex cases as the senior point of contact.
You will establish support standards, SLAs, ticket hygiene, and metrics to drive improvements. You will manage device lifecycle, onboarding and offboarding, and serve as the knowledge expert across our core tools (Rippling, Google Workspace, Slack, Notion,
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📌 Senior IT Support Lead & Knowledge Expert (Brisbane City)
🏢 Mytra
📍 Brisbane City
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