Responsibilities

- Assess the needs of the clients on a regular basis to find what help or resources they need including and not limited to parts and information about the equipment

- Provide trouble shooting support as needed and solve problem to related equipment for clients in need

- Issue service request via SMI intranet

- Assist in minor capital works and recent machine installation

- Travel to clients sites as required to service equipment and repairs, the travel might involve flying interstate and not limited to New Zealand

- Be completed with hand and power tools

- Be able to provide training to customers of equipment

- Services and repairs of packaging equipment

- Familiar with all end of line equipment

- Prepare service documentation such as SWIMs, JSA, permit to work

- Experience in filling equipment for the beverage industry and not limited to dairy

- Review yearly service requirements and spare parts

- Promote servicing across all clients

Qualifications





- Trade or previous technician roles

- Be able to read machine drawings, parts drawings and manual

- Proficient in MS Word and document writing for service reporting, emails and general documentation

- Good understanding of MS Excel for data collection and costing

- Excellent customer service and problem solving

- Good time management

- The ability to work well under deadlines and to multitask

- Excellent verbal and written communication skills

Other Attributes

- Attend company office or client site in a tidy, clean and well presented way

- Punctuality to meetings and client request for information or reply

- Honesty in all aspects but also think of best forum and timely way to raise issues

- Be open and learn from mistakes and review corrective actions constantly to improve

- Regular communications on all levels

📌 Service Technician (Bayswater)
🏢 NTSE
📍 Bayswater