Australis Business School is looking for an experienced Student Administration and Support Officer to join our team in Coburg.

This is a hands-on, student-facing role covering the full student lifecycle. You will support students from application and admission through enrolment, course changes, day-to-day enquiries and completion. You will also work closely with the Dean, academic staff and administration team to keep student records, systems and processes accurate and up to date.

Most of our students are international students, so clear communication, patience and a good understanding of Australian higher education or RTO administration are important parts of the role.

What you’ll be doing

- Respond to student enquiries in person, by phone and by email

- Support admissions and enrolment processes for prospective and current students

- Process student lifecycle requests including deferrals, withdrawals, leave of absence, course changes, transcripts and other student administration matters

- Maintain accurate student records and documentation in the Student Management System (Meshed)

- Work with PRISMS and support international student administration, including CoE-related processes

- Assist the Dean and academic team with student follow-up, progress matters and administrative support where required

- Help students understand administrative processes, policies and requirements

- Support orientation, class administration, timetables, student documentation and completion activities

- Assist with general campus and student administration as part of a small, hands-on team

- Ensure records and processes are completed accurately and in line with relevant policies and regulatory requirements





Experience and Skills

- A minimum of two years' relevant experience in an Australian higher education provider or RTO is essential

- Experience working directly with international students

- Strong written and verbal communication skills

- Experience using a Student Management System is required; Meshed experience would be highly regarded

- Experience with PRISMS and international student administration would be highly regarded

- Knowledge of the National Code, CRICOS and student administration requirements is an advantage

- Strong organisation and attention to detail, particularly when working with student records and documentation

- Confidence dealing with students face-to-face and handling a range of enquiries professionally

- Ability to manage competing tasks, use sound judgement and know when an issue needs to be escalated

- Experience using Canvas or another LMS would be practical, but is not essential

A tertiary qualification is desirable, but for this role relevant experience is more important than qualifications.

Why join Australis Business School?

- Competitive salary based on experience

- Full-time, campus-based role with an immediate start available

- Work across the full student lifecycle rather than one narrow area

- Join a small team where your experience and contribution will be noticed





- Opportunity to grow with an expanding higher education provider

About Us

Australis Business School is a TEQSA-registered Institute of Higher Education and CRICOS provider based in Coburg, Melbourne.

We offer a focused suite of higher education courses across business, accounting, research and early childhood teacher education. Australis is approved to deliver the Bachelor of Business (Accounting), Graduate Diploma of Early Childhood Education, Master of Business Administration, Master of Business Research, and Master of Teaching (Early Childhood Education).

With a relatively small student cohort, we are able to maintain close contact with students and provide responsive support throughout their studies. Staff work closely across academic and administrative functions, which gives students clear points of contact and allows issues to be followed up promptly.

For someone joining our team, this means working in an environment where you get to know the students, understand how different parts of the institute operate, and contribute across the full student experience rather than being limited to one narrow administrative function.

TEQSA Provider ID: PRV14391; CRICOS Provider Code: 04289A

For more information, visit: www.australis.vic.edu.au

How to apply

Please apply through SEEK by clicking Apply Now and submitting your current CV.

No cover letter is required.

If you would like further information about the role, please contact ••••@australis.vic.edu.au.

Applications close: 4 November 2026

Early applications are encouraged. We will review applications as they are received.

📌 Student Administration and Support Officer (Coburg)
🏢 Australis Business School
📍 Coburg