Student Support Officer – Education & Training

Location: Morley

Employment Type: Full-time

Salary: Competitive base salary + KPI incentives

About the Role

Training Alliance Group (TAG) is looking for a highly organised and motivated Student Support Officer to join our team in Morley. This is a hands-on administration role supporting students and participants across our Registered Training Organisation (RTO) and Employment Skills Training (EST) programs. You’ll be an important part of keeping our programs running smoothly — from enrolments and student records through to attendance, reporting, compliance documentation and day-to-day support for our trainers and coaches. You’ll work closely with students, participants, trainers, coaches, management, and external stakeholders, helping ensure our administration is accurate, our records are up to date, and our programs meet regulatory and funding requirements. This is a great opportunity for someone who enjoys being organised, solving problems, working with people, and taking ownership of getting things done.

What TAG Offers

At Training Alliance Group, we want our people to have the opportunity to grow, develop and enjoy coming to work.

You’ll have access to:

- Performance Incentives – Be rewarded for achieving great outcomes
- Refer-a-Friend Program – Earn rewards for helping us grow our team

- Employee Assistance Program (EAP) – Free, confidential wellbeing support
- Salary Sacrifice – Super – Maximise your superannuation benefits
- Professional Development Days – Dedicated time to focus on your growth
- Ongoing Learning & Development – Access training to build your skills and career
- Cash Out Annual Leave – Flexibility to suit your lifestyle and needs
- Annual Leave in Advance – Extra support when life requires it
- Onsite parking and convenient public transport access
- Perkbox discounts across retail, dining, and entertainment
- A supportive team environment where initiative, ideas and continuous improvement are encouraged

As a Student Support Officer, you will:

- Process student and participant enrolments and ensure all required documentation is complete and accurate




- Maintain accurate student and program records across electronic and hard-copy systems
- Provide administration and operational support throughout the student and participant lifecycle
- Assist with RTO and EST compliance, reporting, and audit requirements
- Support attendance tracking, claims documentation and program reporting
- Respond to student, participant, and stakeholder enquiries professionally and promptly
- Communicate with students, guardians, trainers, coaches, stakeholders, and management as required
- Manage inboxes, calendars, data entry, and general administrative tasks
- Support trainers and coaches with program-related administrative and system queries
- Identify opportunities to improve systems, processes, and the student experience

About You

We’re looking for someone who is organised, reliable, detail-focused, and proactive. You’ll ideally have:

- Strong administration experience, preferably in RTOs, employment services, education, training, or another compliance-driven environment
- High attention to detail and a strong commitment to accuracy
- Confidence working with Microsoft Office 365, particularly Word, Excel, and Outlook
- Strong written and verbal communication skills
- The ability to manage competing priorities and meet deadlines without losing attention to detail
- Confidence learning and working across multiple systems
- A professional, positive, and approachable communication style
- The ability to work collaboratively while also taking responsibility for your own workload
- A proactive, practical, and solution-focused approach
- The flexibility to adapt to changing priorities and learn current skills

Experience with any of the following would be highly regarded:

- RTO administration and compliance




- aXcelerate or another student management system
- Workforce Australia Online
- Employment services or government-funded programs
- Supporting audits, claims or funding-related documentation
- Education, training, or other compliance-driven environments

To Be Considered, You Will Need To:

- Full Australian working rights
- Willingness to obtain a National Police Check
- Have, or be willing to obtain, a Working with Children Check
- Have, or be willing to set up, a myID account (formerly myGovID)

About Training Alliance Group (TAG)

Training Alliance Group (TAG) is a leading provider of employment and training services across Western Australia and a footprint in New South Wales. Through a range of government funded programs, including Workforce Australia, Inclusive Employment Australia, Transition to Work, Parent Pathways, Employability Skills Training and Self-Employment Assistance. TAG helps individuals overcome barriers and achieve long-term employment. Partnering with Registered Training Organisations (RTOs), ABV Training & Consulting (ABV) and Mining, Transport & Construction Services (MTACS), TAG also delivers nationally recognised vocational education in industries like business, construction, and community services. With a strong focus on inclusion, quality, and real outcomes, TAG is committed to building futures through meaningful support, training, and job opportunities.

Make an Impact. Grow Your Career. Change Lives.
Join a respected and expanding organisation where your work truly matters. At TAG, you’ll collaborate with supportive leaders, contribute to community-impacting initiatives, and thrive in a dynamic, purpose-driven environment.

TAG is an Equal Opportunity Employer.
We welcome applicants from all backgrounds, we welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds, the LGBTIQ+ community and applicants who have a disability.

If you need adjustments during the recruitment process, please let us know — we’re committed to a fair and inclusive experience for all.

📌 Student Support Officer (Morley)
🏢 Training Alliance Group
📍 Morley