Join a purpose-driven, multicultural aged care organisation supporting Culturally and Linguistically Diverse (CaLD) and LGBTIQA+ seniors to live independently with dignity.

Umbrella Multicultural Community Care Services Inc. Ascot| Full-time | SCHADS Homecare Level 6 ($80,186 per annum + superannuation)

The Team Leader Support Services will provide mentoring, support and coaching to Support Workers within Home Support Services. This role will ensure high-quality care and support is consistently delivered to Umbrella clients enabling them to live independently with dignity in their own homes.

What you’ll do:

- Lead, mentor and coach Support Workers to support high-quality, person-centred care.
- Conduct buddy shifts, home visits and onsite check-ins to monitor service quality and provide practical support.
- Monitor mandatory training, competencies and ongoing development requirements.
- Conduct performance appraisals and support employee development and improvement.
- Address performance, non-compliance and workforce concerns in line with organisational policies.
- Work closely with Care Partners, Clinical and Scheduling teams to resolve client care and service delivery issues.
- Support protected medication administration and follow up medication-related concerns.
- Guide Support Workers in personal care, mobility, continence support and other client-specific care needs.
- Monitor incidents, hazards and WHS risks and ensure appropriate follow-up actions are completed.
- Promote client independence, dignity, safety and wellbeing through person-centred and reablement-focused support.

What you’ll bring

- Certificate IV in Aged Care and relevant Aged Care experience.
- Demonstrated ability to coach and develop staff, build workforce capability, and foster a high-performing, inclusive culture.
- Proven experience leading cultural change and continuous improvement while ensuring compliance with aged care legislation,



quality standards and person-centred care principles.
- Trained and skilled in medical administration, manual handling and hand hygiene or the ability to attend and obtain relevant skills training as directed.
- High level of written and verbal communication skills.
- Experience working with clients and/or relevant Aged Care experience.
- Knowledge of the Aged Care Quality Standards.
- Prepared to work within Umbrella’s Philosophy, Values and Mission.

Desirable

- Clinical or healthcare sector experience is highly desirable.
- Knowledge of diversity, access, and equity issues for culturally and linguistically diverse (CaLD) and LGBTIQ + seniors.

Why work with us:

- Salary packaging (up to $15,990 + meal/entertainment benefits per year) Professional development opportunities
- Flexible work options (conditions apply)
- A supportive and inclusive culture
- Access to a free Employee Assistance Program (EAP)
- Free onsite parking
- Apply now and help drive meaningful improvements that make the way we work simpler, stronger and more effective for our people and community.

How to Apply:

Submit your CV and a short cover letter addressing the essential criteria via our website: https://umbrellacommunitycare.com.au/about-us/career-opportunities, or click Quick Apply. For a confidential conversation, contact Juan Quintana, Home Support Services Manager on 08 •••• •411.

Applications close: 5:00 pm AWST, 22 October 2026.

Candidates are encouraged to apply as soon as possible as Umbrella Inc. reserves the right to withdraw the advertisement before the closing date.

Umbrella Inc. is committed to providing a workplace that is inclusive and free from discrimination. We value diversity and encourage applications from people of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, disability, or any other characteristic protected by law.

📌 Team Leader Support Services (Ascot)
🏢 Umbrella Multicultural Community Care Services
📍 Ascot