About Us
Shepparton Villages (SRV) is more than a place, it's a community. A leading provider of retirement living and aged care services, with three sites across the Greater Shepparton area, our mission is to provide our residents with a safe, supportive and welcoming environment where they can enjoy their retirement years to the fullest.
We are committed to promoting the health and wellbeing of our residents and employees and strive to create a positive and inclusive workplace culture. As an organisation, we value diversity, respect, and collaboration, and are proud to be an equal opportunity employer.

One of our greatest needs is for effective communication: with residents and their families, with stay-at-home clients, with staff and potential new staff, with suppliers and contractors, and with government and other key stakeholders.
At a time of big changes to government policy and funding and growing expectations for aged care providers to continue lifting the levels of quality and choice on offer, there’s never been a better time to be involved in the sector.
Shepparton Villages offers a change-oriented “issues-rich” environment with a lot of things to do and talk about - and we’re getting on with it! You can help to lead that.

About the Role
Are you a proactive and highly organised professional who enjoys a mix of autonomy and teamwork?

The Communications, Marketing and Engagement Manager is a dynamic role supporting Shepparton Villages’ communication and engagement activities, as well as providing professional coordination and support to the CEO, Executive Team and designated committees.

You’ll thrive in a fast-paced and varied workplace, confidently manage competing priorities, anticipate needs and adapt quickly when circumstances change.

Strong professionalism and discretion are essential,



as the role involves handling sensitive and confidential matters. Some flexibility to work outside standard business hours will also be required.

Key responsibilities, but not limited to:

- Strategic communication advice to CEO and Senior Managers
- Marketing and communication support to teams across the organisation
- Management of regular communication channels including web content, social media, CEO Newsletters, video, regular newspaper commentary column and other media, with technical support as needed
- Liaison with Lifestyle & Leisure teams and others across the organisation to enhance information-sharing with all stakeholders, and strengthen cross-team support
- Reputation management activities
- Other duties as directed by CEO

Key Selection Criteria
Essential skills and experience: ·

- Appropriate tertiary qualifications e.g. Communications, Media and or Public Relations
- Experience in marketing and or communications including brand management
- Demonstrated high level written, verbal and interpersonal communication skills with the ability to exercise sound judgement, outstanding influencing, negotiating and problem-solving skills
- Experience in and knowledge of how to engage with consumers and the community that builds trust and transparency
- An understanding of how to align business and consumer/community expectations
- Demonstrated capacity to function at a strategic and operational level within a complex service and people-based environment
- Experience in producing and managing websites,



online content, e-marketing and social media
- Demonstrated capacity to meet timeframes and coordinate work output effectively within competing priorities
- Proficiency with the range of Microsoft Office Suite of products, with emphasis on Word, Outlook, Excel, and PowerPoint.

Desirable skills:

- Experience in working in the Aged Care, Health or not for profit industry
- Ability to build a rapport with older people

Benefits & Culture

We value our team and the wonderful work they do. Our staff members enjoy a range of benefits such as:

- Generous Salary Packaging option as a not-for profit organisation to maximise take-home pay.
- Professional development opportunities
- Competitive salary plus Superannuation
- A collaborative and supportive workplace culture.
- Rewards & Recognition program.

How to Apply

Considering the possibility of a Tree Change in 2027 to a healthier lifestyle in regional Australia (If you are already in our region, even better!) and you would like to join the wonderful team at Shepparton Villages, please submit your application.

To be considered, all applicants must address the key selection criteria in a cover letter and submit a current resume to include two referees, prior to the closing date. Note, referees will only be contacted for preferred candidates.

If you require further information about this role or obtain a position description, please contact People & Culture on 03 •••• •800.

All appointments are subject to a NDIS Worker Screening Check, prior to employment and periodically during employment.

Applications Close: Wednesday, 4 November 2026.

Please note: applications will be reviewed regularly, and a candidate may be appointed prior to the closing date. Early applications are encouraged.

📌 Manager Marketing, Communication & Engagement (Melbourne)
🏢 Shepparton Villages
📍 Melbourne