Key Responsibilities

- Provide day-to-day technical and functional support for the NDIS Client Management System.

- Administer user accounts, access permissions and system security settings.

- Troubleshoot system issues and provide timely support to staff.

- Configure and maintain participant profiles, service agreements, funding information and other client records.

- Support client scheduling, staff rostering and service delivery functions within the system.

- Support the maintenance of case notes, progress notes and service records.

- Assist with NDIS claiming, invoicing and billing functions within the Client Management System.

- Monitor system data and identify and resolve data inconsistencies or errors.

- Generate operational, participant, rostering, service delivery and management reports.

- Assist management with data extraction and analysis for operational and compliance purposes.

- Support integration between the Client Management System,



accounting/payroll software and other business applications.

- Liaise with software vendors and external IT providers to investigate and resolve technical issues.

- Assist with software upgrades, system configuration, testing and implementation of new functionality.

- Develop and maintain system procedures, user guides and technical documentation.

- Provide systems training and ongoing support to recent and existing employees.

- Identify opportunities to improve workflows, automate administrative processes and increase system efficiency.

- Support Microsoft 365 and other cloud-based applications used by the organisation.

- Assist with system access controls, data security and backup processes.

- Maintain the confidentiality, security and integrity of participant and organisational information.

- Provide other IT and systems support as required.

📌 Systems Support Officer – NDIS Client Management System (Moonah)
🏢 My way support
📍 Moonah