Family Services Case Manager (SR0093)

About the role

- Maximum Term Contract / Part time (0.8 FTE)
- Salary packaging, gifted leave at Christmas and Easter
- Competitive above-award salary, SCHADS Level 5.1 - $102,791.52 pro rata

Maximum Term Contract until 31 March 2027.

Role Purpose

Working within the Bayside Peninsula Integrated Family Services team, you will play a key role in promoting the safety, stability and development of children, young people and their families. You will deliver evidence-based interventions through a tailored, family-centred case management approach, responding to risk and vulnerability with a whole-of-family focus.

In this role, you will work collaboratively with families to support children and young people up to 18 years of age who may be experiencing complex and interconnected challenges, including trauma, school refusal, family violence and involvement with multiple service systems (such as NDIS). This is a diverse and fast-paced role, requiring sound judgement, responsiveness and the ability to act decisively to address risk.

In this contracted role until 31st March 2027, you will work alongside a caring and cooperative team, based in the Good Shepherd Hastings office, with frequent outreach and engagement across the peninsula.

Key Responsibilities

- Strengthen parenting capacity, confidence and skills to support positive outcomes for children and young people
- Enhance the wellbeing of children, young people and their families through culturally responsive, client-centred practice
- Prevent child abuse and neglect through early intervention and timely, targeted support
- Support families through significant life transitions and periods of crisis, maintaining a focus on safety and stability
- Work collaboratively within a multi-disciplinary and multi-system environment, including participation in care team, school and stakeholder meetings

About you

- Tertiary qualification in Social Work, Psychology, or related discipline such as nursing, early childhood or child protection
- Experience in child protection,



child and family services, or working within a best interests framework
- Sound understanding of systems theory and trauma-informed practice
- A persistent and strengths-based practitioner who actively advocates for children, young people and families
- Ability to work collaboratively as part of a care team and broader service network to deliver wrap-around support
- Experience working with The Orange Door is highly regarded

Benefits

- Salary packaging - up to $15,900 in tax-free pay per year, plus entertainment up to $2650
- 4 days gifted leave at Christmas and Easter (pro rata)
- Additional leave through purchase leave pathways
- Employee Assistance Program, a free and confidential counselling service
- Eligible for participation in the portable long service leave program

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses.



These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Valuable Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person’s individual decision regarding disclosure will be fully respected.

How to apply

Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter addressing the requirements of the role.

Applications are considered as they are received.

To view the position description, please visit https://hrdoc.goodshep.org.au/doc/PD Family Services Case Manager_Hastings_Max Term.pdf

We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any required accommodations, with the intention of minimizing any sense of exclusion or discomfort associated with requesting adjustments.

Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

📌 Family Services Case Manager (Hastings)
🏢 Good Shepherd Australia New Zealand
📍 Hastings