Job Description

A career that lets your passion shine:
Create a warm and memorable first impression, welcoming every guest in accordance with Sofitel luxury service standards.
Assist guests with luggage on arrival and departure, including storage, retrieval and delivery to guest rooms with care and attention.
Provide personalised information about the hotel, local attractions, dining, transportation and the best of the Gold Coast.
Escort guests to their rooms when required, introducing hotel facilities and responding to questions along the way.
Assist with valet parking and coordinate taxis, private transfers and other guest transportation requirements.
Anticipate and respond to special requests, including guest amenities, celebrations, room deliveries and personalised touches.




Support the Concierge and Front Office teams with reservations, local recommendations and guest enquiries.
Maintain an immaculate and welcoming hotel entrance, lobby and Concierge setting, ensuring presentation reflects Sofitel luxury standards.
Safely receive, store and deliver guest luggage, mail and parcels while maintaining accurate records and security.
Promote hotel facilities, dining experiences, events and services, helping guests make the most of their stay.
Collaborate closely with Front Office, Housekeeping, Engineering, Food & Beverage and other departments to ensure a seamless guest journey.

📌 Guest Experience Host Broadbeach (Australia)
🏢 Sofitel
📍 Australia