About the role

This is a hands-on role combining clinical applications, customer success, account management and commercial coordination. You will work directly with embryologists, andrologists, laboratory managers, fertility clinics and commercial partners. Your focus will be turning interest in Felix™ into effective implementation, ongoing product use and solid customer relationships.

Key responsibilities
Guide clinics and distributors through evaluation, onboarding and implementation
Coordinate product demonstrations, user training and follow-up support
Provide first-line assistance with routine clinical, workflow and product-use enquiries
Build trusted relationships with embryologists, laboratory managers and commercial partners
Follow up leads and help progress prospective customers through to adoption
Maintain account plans, onboarding schedules and agreed next actions
Monitor clinic adoption, cartridge utilisation and repeat-order requirements
Keep customer and pipeline information accurate and current within Cin7 and other commercial systems
Coordinate customer requirements across clinical, production, supply, logistics and finance




Support Australian and Recent Zealand accounts, including the expanding Monash IVF rollout

About you
Qualifications or relevant experience in embryology, andrology, reproductive science, biomedical science or a related discipline
Experience working within, supplying or supporting IVF clinics or clinical laboratories
Strong communication and relationship-building skills
Ability to explain scientific and technical information clearly
Practical, customer-focused approach
Solid organisation, attention to detail and follow-through
Confidence using CRM, inventory or customer-management systems
Ability to manage multiple customers, priorities and deadlines
Experience in clinical applications, customer success, account management, customer training or medical-device commercialisation would be highly regarded

About us

Memphasys Limited (ASX: MEM) is an Australian reproductive biotechnology company commercialising Felix™, an automated sperm preparation system developed for use in assisted reproduction.

📌 Clinical Applications & Customer Success Manager – Ivf Sydney (Australia)
🏢 Memphasys
📍 Australia