About the role

You will be a consistent, friendly point of contact for clients throughout their build and beyond. This role combines client experience, warranty and maintenance management, contractor compliance, front of house duties, and office support for a respected, family-run building and design business.

Key responsibilities
Be a consistent, friendly point of contact for clients throughout their build
Keep clients informed and make sure their questions reach the right person
Look after clients through handover and the defects liability period
Receive, log and assess warranty and defect requests
Raise and coordinate work orders with contractors and follow them through to completion
Manage client expectations clearly and fairly, including when a request falls outside warranty
Keep accurate records of every warranty matter from start to close-out
Collect and check contractor insurances and compliance documents (public liability, WorkCover and similar)
Welcome clients, consultants and visitors to the office and prepare meeting rooms
Receive deliveries at the Heidelberg West office and warehouse,



check against orders and enter into systems

About you
Confident, warm and professional with clients, including when the conversation is hard
Assertive and clear. You can say no politely and stand by it
Highly organised and happy moving between very different tasks in one day
A real team player with a positive outlook and a positive sense of humour
Takes pride in a well-run, well-presented office
Grounded and steady, and looking for a long-term role where you can step up and grow
Solid written communication. Your emails are explicit, short and friendly
Confident with computers and willing to learn new systems
Curious and keen to learn about the building and design industry

About us

We are a respected, family-run business with a 24-year history. We work on premium residential and commercial projects and offer the opportunity to learn the building and design industry from the inside as part of a small team where your work is noticed and valued.

📌 Client Experience & Warranty Coordinator Heidelberg West
🏢 Acustruct
📍 Heidelberg West