Kinetic IT is seeking an experienced Major Incident Manager to lead the end-to-end incident lifecycle on the Qantas & Jetstar account. This in office Sydney role focuses on major incidents, coordinating technical resolver groups and stakeholders, and ensuring rapid service restoration.
You will work with Problem, Change and Service Management teams, driving continuous improvement and governance while maintaining explicit, timely communications with customers and key suppliers.
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📌 Senior Incident Leader — Itsm & Service Resilience Sydney
🏢 Kinetic IT
📍 Sydney
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