Job Description
02nd September, ****
Customer Service Consultants (Contact Centre) - multiple roles available
Based onsite 5days in Milton QLD - one train stop from Brisbane CBD
Brand new team - Exclusive roles with WorkTrybe + Sumo Energy
Paying $60K+Super - Permanent opportunity - grow your career in nurturing, fun environment
Full time roles - 7.30am-6pm rotating roster, Monday-Friday
Be part of something new.
Help rebuild a brand.
Grow your career.
WorkTrybe have been partnering exclusively with Sumo Energy as they establish a brand new Queensland contact centre team.
This is your chance to join a growing team of enthusiastic individuals, shape the culture and build your career in a business that's going through a major transformation.
The Role
As a Customer Service Consultant, you'll be the voice of Sumo Energy helping customers with a wide range of enquiries while delivering an experience that actually feels human.
This is a high-volume inbound contact centre role ******* calls per day), where quality, empathy and attention to detail matter.
Handling inbound customer enquiries across billing, payments and accounts
Updating plans, tariffs & account details
Navigating multiple systems and maintaining accurate notes (critical!)
Managing conversations in line with strict energy industry compliance
Identifying when to escalate (e.g. safety concerns like gas leaks)




Taking the extra time to ensure customers feel heard and supported
What we're looking for
Strong customer service mindset - friendly, empathetic and solutions-focused
Experience in a call centre or customer-facing role (entry-level considered)
Excellent communication & listening skills
Ability to learn systems quickly and work across multiple screens
High attention to detail, especially with note-taking and compliance
A proactive attitude - willing to learn, improve and grow
Comfortable working in a regulated environment
Energy experience is not required - full training provided
Shifts & Salary
$60,000 + Super
Monday-Friday rotating roster between 7:30am - 6:00pm to service customers across Australia
37.5 hours per week
Why join Sumo Energy?
Sumo Energy is rebuilding with current leadership, fresh direction and a clear goal: deliver better outcomes for customers and create a workplace people genuinely enjoy.
You'll be joining a team where:
Leadership is hands-on and supportive
The environment feels like a startup within an established business
There's real opportunity to progress and shape your career
Ready to be part of the rebuild?
If you're looking for more than "just another call centre job" - and want to be part of something you can actually influence - we'd love to hear from you.
*Full working rights are required for this role.

📌 Customer Service Consultants (Brisbane)
🏢 WorkTrybe
📍 Brisbane