Company DescriptionHYDE Perth has recently established itself as a world class employer of choice and to be part of something special.
Since the hotel's opening in March ****, we have been bringing the signature Hyde energy to the vibrant heart of Western Australia.
This bold and stylish hotel embodies the spirit of the Hyde brand: luxurious yet laidback, sophisticated with a festival soul.
Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core.
Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience.
The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner.
Hyde is all about the freedom and personal discovery that comes with excellent music, time with friends and connecting with something bigger.
Job DescriptionAs a Guest Experience Agent, you'll be the first and last impression of HYDE Perth — delivering a seamless guest journey from arrival to departure.
You'll be the calm in the chaos, the detail-checker, the vibe-setter, and the problem-solver.This is a fast-paced, guest-facing role where your ability to connect, anticipate needs,



and move with confidence makes all the difference.Key FunctionsDeliver an exceptional, personalised check-in and check-out experienceRespond to guest requests with warmth, professionalism and urgencyManage reservations, room allocations and guest billing with accuracyMaintain strong knowledge of hotel facilities, services and local hotspotsCoordinate guest requests and VIP arrangements with internal teamsSupport group arrivals, events and guest logistics when requiredTake ownership of service recovery and resolve issues end-to-endFollow hotel policies, procedures, and safety/security standardsQualificationsPrevious hotel reception / guest services experience preferredOpera Cloud (PMS) experience highly regardedCalm under pressure, proactive and solutions-focusedStrong communication skills and attention to detailAvailable for a rotating roster incl.
weekends & public holidaysProfessional presentation and positive attitudeMust have full Australian working rightsAdditional InformationReady to Make Your Mark?
If you're energised by people, thrive in a buzzing hotel environment, and want to build your career with the fastest growing global lifestyle brand, we'd love to hear from you.

📌 Guest Experience Agent (Perth)
🏢 Accor
📍 Perth