Got an eye for detail, a knack for Excel and the confidence to pick up the phone?
We're looking for a Collections Officer who knows how to keep accounts on track.TVH is looking for an experienced Collections Officer to join our Finance team in Melbourne.Working as part of a small, collaborative team, you'll take ownership of a portfolio of customer accounts.
This is a hands-on role where accuracy matters — from allocating payments and reconciling accounts to following up overdue debt and resolving invoice queries.You'll be trusted to manage your workload independently, while working closely with the team to deliver accurate and timely outcomes.
What you'll be doing
Following up outstanding and overdue accounts by phone and email
Building professional relationships with customer Accounts Payable teams
Allocating customer payments, receipts and credits accurately
Reconciling customer accounts and investigating discrepancies
Resolving invoice and payment queries
Preparing and issuing customer statements
Maintaining accurate and up-to-date customer records
Monitoring debtor balances and escalating risks when required
Working with internal teams to resolve issues and keep accounts moving
Using Excel to manage, analyse and reconcile financial information
Identifying opportunities to improve processes and ways of working




What you'll bringWe're looking for someone who is comfortable getting into the detail and following things through.
3+ years' experience in Accounts Receivable, Collections or Credit Control
Strong Excel Capability — you'll be comfortable working with spreadsheets and financial data, not just basic data entry
Strong numerical capability and high attention to detail
Confidence to pick up the phone and have professional conversations about outstanding payments
Experience reconciling accounts and investigating discrepancies
Strong organisation skills with the ability to manage competing priorities
Clear, qualified written and verbal communication
A proactive approach — you won't wait for an overdue account or discrepancy to resolve itself
A collaborative mindset and willingness to contribute within a small team environment
About TVHTVH is an Australian-owned national business delivering technical services across HVAC-R, HVAC Hygiene, Fire, Electrical, Hydraulic and associated services.
We operate across commercial, industrial, government, healthcare, education, mining and marine sectors throughout Australia.
If you're an experienced collections professional who enjoys working with numbers, solving discrepancies and talking to customers, we'd love to hear from you.

📌 Collections Officer (Melbourne)
🏢 Total Ventilation Hygiene Pty
📍 Melbourne