Job Description
Finished school?
Want to start an IT career?
We're looking for someone at the beginning of their working life who's interested in technology, enjoys solving problems and wants an opportunity to learn IT by working in IT.
Not exactly jumping at the idea of spending the next few years sitting in another classroom?
We get it.
If you've recently finished school, are into technology, good with people and would ratherlearn by actually doing the job, we might have the perfect place for you to start.
We're looking for anIT Support Traineeto join the Colton IT Support team in Orange.
You don't need an IT qualification.
You don't need years of experience.
You don't need to already know how to fix everything.
We'll teach you.
What we do need is someone who's curious, reliable, comfortable talking to people and genuinely interested in building a career in IT.
What will you actually be doing?
You'll be one of the first people our business clients speak to when something goes wrong with their technology in their own company.
You'll:
Answer incoming IT support calls
Listen to the problem and ask the right questions
Create clear support tickets for our technical team
Help with straightforward IT issues like password resets and account access
Help troubleshoot basic problems with computers, printers, monitors and other equipment
Learn which issues you can tackle yourself and which ones need an experienced technician
Get IT support requests into the right hands quickly
Learn from experienced IT technicians every day
Gradually take on more technical work as your skills grow
You'll probably reset a lot of passwords.
You'll almost certainly meet a bit of software or hardware that refuses to cooperate.
And you'll learn aheapabout working in IT.
What else?
This role has been designed as astarting point, not a dead end.
If you're leaving school and thinking:
"I like technology, but uni really isn't for me."
That's completely okay.
You might learn better bydoing, asking questions,



watching experienced people and having a go yourself.
That's exactly what this role offers.
You'll start with the foundations of IT support and build your knowledge through real-world experience.
After 12 months, you'll commence theColton IT Trainee Programto continue developing your technical skills and work towards becoming aLevel 1 Technician.
Your pathway could look like:IT Support Trainee → Colton IT Trainee Program → Level 1 Technician → and onwards from there
Pay rate will be Junior rates under the Award (depending on age)
Who would be great for this role?
You might be:
Finishing Year 12 and wondering what comes next
Recently out of school and looking for your first career chance
Working in retail, hospitality or another junior role but secretly wanting to get into IT
The person everyone in the family goes to when the Wi-Fi isn't working
Someone who loves computers and technology but doesn't necessarily love classrooms and textbooks
Looking for a career where you can keep learning while you're working
We're much more interested inwho you are and how you approach thingsthan how impressive your résumé looks.
We'd love you to be someone who:
Enjoys helping people
Is confident having a conversation on the phone
Is curious and likes figuring things out
Has good attention to detail
Isn't scared to ask questions
Can follow instructions and documented processes
Is reliable and turns up ready to learn
Works well as part of a team
Is genuinely excited about building a career in IT
Sounds like you?
Everyone working in IT had to start somewhere.
This could be your somewhere.
If you've finished school, you're ready to start working full-time and you'd rather learn your IT skills through real-world experience, we'd love to hear from you.
Tell us a little about yourself, why technology interests you and why you reckon you'd be a good fit for the team.
(here's a job search tip: check us out online, on our socials – we want you to know a little about us too)
Come start your IT career with Colton Computer Technologies.

📌 It Support Trainee (Orange)
🏢 Colton Computer Technologies Pty
📍 Orange