Job Description
Level 2 IT support role with a strong networking focus
4/3 roster with Tuesday-Friday working pattern
$130,000-$150,000 package with training provided
Level 2 IT support role with a strong networking focus
4/3 roster with Tuesday-Friday working pattern
$130,000-$150,000 package with training provided
You will provide Level 2 IT support across a remote mining operation, supporting users with day-to-day technical issues and ensuring reliable IT services across site.
You will work closely with the broader IT function, with training and support provided to help you succeed in the role.
You will work on a 4/3 roster, Tuesday to Friday, BIBO Townsville.
For candidates based in Brisbane, an 8/6 roster may be available.
This is a permanent opportunity for the right person, supporting a lean site-based IT function.
Key Responsibilities
Provide Level 2 technical support to site-based users
Troubleshoot hardware, software, networking and connectivity issues
Monitor and maintain site IT infrastructure and network services
Escalate complex technical issues where required
Support users across a remote mining environment
Maintain accurate records of incidents,



requests and resolutions
About you
Strong Level 2 IT support capability in a remote environment
Proven networking experience and troubleshooting skills
Strong communication and customer service skills
Ability to work independently while collaborating with site teams
Willingness to learn and develop within the role
Why Join this Project?
$130,000–$150,000 package
Training and support provided by an experienced IT professional
Chance to move into a permanent position
Contract with the view to go permanent optional
Immediate start date
Supporting a Diverse Workforce
We welcome and support all applicants, from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and impairments, and people from different cultural and religious backgrounds.
Concentis and the partners we work with, are Equal Opportunity Employers committed to ensuring a working environment where everyone feels included and is treated fairly with respect and equal consideration.
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📌 Level 2 It Support - Remote Support (Melbourne)
🏢 Concentis
📍 Melbourne