Wildlife Information Rescue And Education Service – Brookvale NSW
WIRES has been rescuing and caring for native animals for over 40 years, our mission is to actively rehabilitate and preserve Australian wildlife.
With over 4,000 volunteers across 29 branches, WIRES receive around 180,000 calls annually and provide rescue advice, assisting tens of thousands of native animals and plays a major role in national community wildlife education with an extensive network of wildlife carers and rescuers also assisting the RSPCA, zoos, government departments and local councils.
What is a WIRES Rescue Office (WRO) Coordinator?
WIRES Rescue Coordinators are the frontline of our wildlife rescue efforts, responding to all public calls received by WIRES.
They provide expert guidance on a wide range of wildlife issues, offering immediate advice and facilitating access to WIRES' rescue services when needed.
Rescue Coordinators work closely with our dedicated network of volunteers, veterinary partners, and other agencies to ensure the most effective and timely care for sick, injured, and orphaned wildlife.
Beyond rescue coordination, they play a vital role in public education, helping raise awareness about native species, the challenges they face, and the importance of protecting their natural habitats.
Their work is critical in fostering a more informed and compassionate community that supports wildlife conservation.
WIRES Rescue Coordinators play a crucial role in maintaining a comprehensive wildlife rescue database, recording detailed information on species, injuries, outcomes, and rescue locations.
This vital data supports faster response times, more effective rescues, informed release decisions, and improved monitoring of wildlife trends.
The successful candidate will receive in-depth training covering WIRES' policies, wildlife identification, and best-practice rescue procedures.
They will also have the opportunity to complete the WIRES Rescue 101 course and a range of species-specific courses, gaining valuable knowledge and skills to support wildlife conservation efforts.
What does your day as a WRO Rescue Coordinator look like?
Managing incoming and outgoing rescue calls
Logging all call activities in the WIRES database/systems
Escalating complex issues to the appropriate team or level for further investigation and resolution,



ensuring timely and effective outcomes
Liaising with volunteers, partners and members and other organisationsto promptly resolve cases
Case management and prioritisation/de-escalation
Efficiently implementing solutions to facilitate case resolution
This dynamic and rewarding role requires exceptional customer service skills, with a strong focus on prioritising animal welfare at all times.
You'll be part of a dedicated team working collaboratively in a supportive and quick-paced environment.
The role is entirely computer-based and office-based, so solid computer literacy and the ability to navigate multiple systems simultaneously are essential.
Professionalism and clear communication are key, as you'll be liaising daily with members of the public, WIRES volunteers, veterinarians, and a range of stakeholder organisations.
What are we seeking in a candidate?
A genuine commitment to helping wildlife:
While this is an office-based role with no direct interaction with animals, a genuine interest for wildlife welfare is important to succeeding in this role.Every call, email and action you take has the potential to influence the outcome for an injured, orphaned or distressed animal.
We are looking for people who are motivated to make a positive difference for wildlife and who are committed to supporting the best possible outcomes for animals and our volunteers.
Comfort and confidence in taking calls:
You will receive and make a high volume ofcalls throughout your shift.
The ability to answer enquiries, clarify desired information and remain professional at all times while efficiently managing your time is essential to the role.
A team player with a positive mindset:
This is a fast-paced and emotionally demanding environment.
The large majority of our calls are for injured, orphaned, and distressed wildlife.




Maintaining a positive and supportive environment is essential to the wellbeing of our staff and volunteers, enabling us to work effectively as a team and continue delivering the best possible outcomes for wildlife and the community.
Computer literacy:
All work is conducted on-site in our office and is entirely computer-based, with no direct interaction with animals.
You will be required to quickly learn and navigate multiple systems, including mapping tools, our CRM, communication platforms, and other digital resources, to accurately log and manage rescue information within our records management system.
Adaptable with strong problem solving and critical thinking skills:
Every case is unique.
You need to be a person who can understand the procedural requirements and work within those guides parameters to resolve each situation effectively, whilst multitasking and prioritising tasks in a fast-paced environment.
Resilient and emotionally intelligent:
The WIRES rescue office frequently handle emotionally charged situations and speak with distressed individuals seeking help for injured or orphaned wildlife.
It's essential to demonstrate empathy and provide calm, supportive communication, while also maintaining awareness of your own emotional wellbeing.
Prioritising psychological safety, using healthy coping strategies, and having the ability to process challenging situations effectively are all vital to thriving in this role.
Reliable, punctual, dependable:
WIRES is a 24/7 operation, providing advice and assistance to animals any time of day or night, making it a unique and essential service to the community.
Having reliable, punctual and dependable team members ensures that we can continue to provide this service effectively.
To be successful you will:
Have minimum 1-3 years customer service experience (required)
Solid attention to detail
Ability to multitask in a fast-paced environment
Excellent problem-solving skills and can keep calm under pressure
Ideally a background in wildlife conservation, animal husbandry or welfare (desirable)
This position is based in the Brookvale office in the Northern Beaches of Sydney.
All rescue office staff are required to work on site with no work from home available.
The Brookvale office is open 7 days a week, operating from 7.00am to 7.00pm.
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📌 Rescue Coordinator (New South Wales)
🏢 Wildlife Information Rescue And Education Service
📍 New South Wales