Meluca Recycling is seeking a reliable, organised and customer-focusedSkip Bin Booking Officerto join our team in Drouin.
This is a busy, fast-paced role within our waste and recycling operations, responsible for taking skip bin bookings, coordinating deliveries and collections, assisting customers and helping keep daily operations running efficiently.
Meluca Recycling is seeking a reliable, organised and customer-focusedSkip Bin Booking Officerto join our team in Drouin.
This is a busy, fast-paced role within our waste and recycling operations, responsible for taking skip bin bookings, coordinating deliveries and collections, assisting customers and helping keep daily operations running efficiently.
About Meluca Recycling
Meluca Recycling is a locally owned waste and resource recovery business based in Gippsland, with operations in Drouin and Bunyip.
We provide skip bin hire, waste transfer and recycling services to residential and commercial customers across the region.
Position Details
Full time – immediate start
Monday to Friday roster within business hours of 7:30am – 5:00pm
Rotating Saturdays (currently every second Saturday)
Based in Drouin
Reporting to the Operations Manager
Key Responsibilities
Taking phone, email and online enquiries for skip bin bookings
Scheduling and coordinating bin deliveries, exchanges and collections with drivers
Providing customers with pricing, bin options and waste disposal information
Ensuring payment is received prior to delivery where required




Following up unpaid items, overfilled bins and additional charges
Handling difficult customer conversations professionally and working towards suitable outcomes
Communicating with drivers and yard staff to help keep daily operations running efficiently
Processing payments and completing associated administrative tasks
About You
We are looking for someone who:
Hasexcellent customer service skillsand a friendly, customer-focused manner
Is confident speaking with customers and has asales-minded approach
Is comfortable discussing pricing, payments and additional charges
Can confidently handle difficult customer conversations while remaining professional
Is highly organised, able to problem-solve and can work efficiently in a busy environment
Is reliable, trustworthy and able to work both independently and as part of a small team
Has excellent computer skills and strong attention to detail
Istech-savvy and able to learn new systems and applications quickly
Previous Industry Experience Highly Regarded
We would particularly like to hear from applicants with previousskip bin booking experience, including coordinating deliveries, exchanges and collections.
Experience intransport scheduling, logistics or the waste industrywill also be highly regarded.
Training
On-the-job training will be provided to familiarise the successful applicant with our systems, pricing, processes and operations.
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📌 Skip Bin Booking Officer (Victoria)
🏢 Meluca Recycling
📍 Victoria