Customer Service and Administration Officer
At OneAg (formerly Vantage Australia), your local precision agriculture expert, we help our customers seamlessly integrate machinery and ag technologies to enhance complex farming operations.
We use precision ag products from trusted brands like PTx Trimble to create solutions that benefit growers by improving efficiency, sustainability and profitability.
About the role
If you are looking for a full time, permanent career in office administration, look no further.
This role is employed by OneAg but supports our Townsville teams across OneAg, SITECH and UPG, all part of the Herga Group.
You'll work across Agriculture, Civil Construction and Geospatial, providing variety in your day and exposure to different customers, technologies and teams.
You will be based at our Mount St John office, delivering a high‐quality customer experience while supporting general branch administration, reporting and continuous improvement of administrative processes across sales, rental, stock control and field service for the region.
Day-to-day Responsibilities
Act as the first point of contact for branch visitors and over-the-counter enquiries
Effectively schedule all allocate incoming service, repair and installation work
Track and manage stock of rental equipment, support equipment and office supplies,



placing orders where necessary
Coordinate with customers on equipment rental enquiries, service quotations, and ongoing job status updates
Ensure all completed work is invoiced and closed off in a timely manner
Liaise with Sales and Technical Support teams to resolve any customer related issues and ensure customers best interests are considered
When required, coordinate incoming and outgoing freight, ensuring equipment is securely dispatched, accurately recorded and tracked through to delivery
About you:
Demonstrated success in an office admin role
Ability to regularly lift and carry equipment up to 12 kg safely
Enjoy working on a schedule and facilitating tasks
Competent user of Microsoft Office Suite
Exceptional at building rapport and sustaining meaningful relationships
What we offer:
Free onsite parking
Two extra paid leave days per year
Employee Assistance Program (EAP) – complementary confidential sessions in counselling, wellbeing coaching, financial coaching and much, much more!
Long-term career prospects with potential for relocation and diversification within our group of companies:
This role is a perfect fit for an administration professional looking for a role they can make their own in a growing company.
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📌 Customer Service And Administration Officer (Townsville)
🏢 OneAg
📍 Townsville