We are dedicated to delivering exceptional guest experiences and maintaining the highest standards of service excellence.
We are committed to creating welcoming environments where both guests and staff thrive.
With a strong reputation built on quality, innovation, and customer satisfaction, we pride ourselves on being an employer of choice within the hospitality and tourism sector.
About the role
We are seeking an experienced General Manager to lead our Pub operations in Coffs Harbour, NSW.
This is a full-time position that offers the opportunity to take strategic responsibility for all aspects of our hospitality venue.
As General Manager, you will oversee daily operations, lead and develop our team, manage financial performance, and ensure we consistently deliver outstanding guest experiences.
This role is critical to the success of our Coffs Harbour location and represents a key leadership position within our organisation.
This is a hands on role!
Key responsibilities
Overseeing all aspects of daily operational management, including front-of-house and back-of-house operations
Leading, recruiting, training and developing staff to ensure the team upholds our high standards of service and professionalism
Managing financial performance, including budgeting, forecasting, cost control and revenue optimisation
Ensuring compliance with health and safety regulations, food safety standards and hospitality industry legislation
Creating and implementing strategies to enhance guest satisfaction and loyalty
Maintaining and improving facilities, equipment and infrastructure to ensure a premium guest experience
Building and maintaining relationships with key stakeholders, suppliers and the local community
Monitoring and analysing performance metrics to identify opportunities for improvement and growth




Representing the organisation at industry events and community functions within Coffs Harbour
Managing marketing initiatives and promotional activities to drive occupancy and revenue
What we're looking for
Minimum 5-7 years' experience in a hospitality management role, preferably in a similar venue or multi-outlet environment
Proven track record of successfully managing P&L;, budgets and financial forecasting
Strong leadership and people management skills with the ability to motivate and develop teams
Excellent customer service orientation with a commitment to delivering exceptional guest experiences
Sound knowledge of hospitality industry best practices, trends and operational standards
Proficiency with hospitality management software and point-of-sale systems
Strong organisational and problem-solving abilities, with capacity to manage multiple priorities
Excellent communication and interpersonal skills, both written and verbal
Understanding of health and safety regulations, liquor licensing (if applicable) and food safety standards
Resilience and flexibility to adapt to the changing needs of the business
Relevant hospitality qualification or certification (e.g. Hotel School qualification, RSA, Food Safety Certificate) is desirable
What we offer
We recognise that our team members are our greatest asset.
We are committed to supporting your career development and wellbeing.
We offer competitive remuneration commensurate with experience, opportunities for career advancement within the organisation, and access to career development and training programmes.
We foster a collaborative and inclusive workplace culture where your contributions are valued and recognised.
We also offer flexibility where possible to support work-life balance, and we encourage a healthy approach to managing your professional and personal commitments.
Our team enjoys staff benefits and discounts within the hospitality sector.
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📌 General Manager (Coffs Harbour)
🏢 seek.com.au
📍 Coffs Harbour