Sunshine Coast | Full-Time | Leadership Role
Team Leader – Insurance Repairs
Are you highly organised, confident leading a team and experienced in insurance repairs, restoration or make-safe works?
We are looking for an experienced Make Safe Team Leader to join a well-established insurance repair and building business on the Sunshine Coast.
This is a key leadership position for someone who thrives in a fast-paced environment, can confidently coordinate multiple jobs and priorities, and genuinely enjoys leading people.
You'll oversee the day-to-day Make Safe function, coordinating field teams, subcontractors and urgent works while ensuring jobs are completed safely, efficiently and within insurer requirements.
The Role
You'll be responsible for:
Leading, supporting and coordinating the Make Safe team
Managing the allocation and scheduling of Make Safe jobs
Prioritising urgent works based on risk, safety and insurer timeframes
Coordinating trades, restorers, field technicians and subcontractors
Monitoring jobs from initial response through to completion and handover
Liaising with insurers, loss adjusters, customers and internal teams
Reviewing Make Safe scopes, costs and contractor invoices
Monitoring SLAs, response times, job progress and quality
Ensuring accurate photos, reports, documentation and job updates are completed
Managing supplier and subcontractor performance
Supporting WHS compliance and safe work practices
Coaching and developing team members
Helping improve systems, processes and operational efficiencies
Assisting with CAT/storm response and high-volume periods when required
About You
We're looking for someone who is organised, confident and comfortable taking ownership.
Ideally, you will have experience within:
Insurance building repairs
Make Safe / emergency response
Restoration
Reactive maintenance




Building or construction coordination
Field team or subcontractor management
You'll need to be someone who can keep a lot of moving parts organised without becoming overwhelmed.
You'll also have:
Strong leadership skills and confidence managing a team
Excellent scheduling and coordination abilities
The ability to prioritise quickly when urgent jobs come through
Strong communication and stakeholder management skills
A practical understanding of building and construction
Experience dealing with trades and subcontractors
Positive commercial awareness around costs, scopes and invoicing
Strong computer and job management system skills
A calm, solutions-focused approach when things get busy
Experience dealing directly with insurers, loss adjusters, strata managers or insurance repair stakeholders would be highly regarded.
A trade or building/construction background is advantageous, along with a White Card and relevant industry tickets.
The Person
This role will really suit someone who loves leading a team and gets satisfaction from keeping an operation organised and running smoothly.
You'll be the person people turn to when something needs to be sorted.
You're calm under pressure, confident making decisions, comfortable dealing with trades and clients, and able to keep your team focused when priorities change.
Most importantly, you'll take ownership of your role and genuinely care about delivering a great result for the customer and the wider team.
Why Apply?
This is an opportunity to join an established Sunshine Coast business in a key leadership position where you can genuinely make the role your own.
If you have experience in insurance repairs, Make Safe, restoration or a similar building/construction environment and you're ready to step into a role where you can lead, coordinate and make things happen, we'd love to hear from you.
#J-*****-Ljbffr

📌 Team Leader – Insurance Repairs (Melbourne)
🏢 Lightning HR
📍 Melbourne