Pacific Supports & Mentoring PTY LTD – Townsville QLD
Senior Team Lead / Mentor – North Queensland
Townsville | NDIS & Youth Services | Management Pathway
Pacific Supports & Mentoring (PSM) is seeking an experiencedSenior Team Lead / Mentorto join our growing North Queensland team.
This is a hands-on senior position combiningteam leadership, participant mentoring, stakeholder engagement and operational responsibilities.
The role will initially commence on apart-time basis, with a genuine pathway toward amanagerial position within PSM North Queenslandas the region continues to grow.
We are looking for someone with strong experience acrosscommunity services, case management, NDIS, youth services or team leadershipwho is ready to take the next step in their career.
About PSM
Pacific Supports & Mentoring is an established, locally operated NDIS and Youth Services provider operating across Queensland and Northern NSW.
We deliver disability support, mentoring and youth services focused on buildingconfidence, independence, life skills and community connection.
As we continue to expand across North Queensland, we are looking to develop strong local leaders who can grow alongside the organisation.
About the Role
As aSenior Team Lead / Mentor, you will work closely with PSM management while providing hands‐on leadership across participants, staff and service delivery.
This is not purely an office-based position.
You willlead from the front, combining direct mentoring and participant support with staff leadership, stakeholder communication and day-to-day operational responsibilities.
The balance of responsibilities will develop with the role, providing the right person with the opportunity to take on greater management responsibility over time.
Key Responsibilities
Lead, mentor and support frontline staff
Deliver high-quality participant mentoring and support




Assist with day-to-day service delivery and operational coordination
Build strong relationships with participants, families and stakeholders
Support participant independence, confidence and community engagement
Maintain strong communication, documentation and incident reporting
Identify and respond proactively to participant, staffing and service-delivery matters
Work alongside management to maintain high service standards across North Queensland
About You
We are looking for someone who is:
Experienced in community services, NDIS, youth services, case management or a similar sector
Confident leading and mentoring staff
Personable, engaging and able to build strong relationships
Comfortable balancing hands‐on client work with leadership responsibilities
Reliable, proactive and solution-focused
Organised with strong communication and documentation skills
Motivated to take ownership and progress into greater management responsibility
Requirements
Unrestricted Australian work rights
Full Australian driver's licence and reliable vehicle
Blue Card
NDIS Worker Screening Check
National Police Check
First Aid & CPR
Strong written and verbal communication skills
Why Join PSM?
Genuine pathway toward a managerial position
Part-time commencement with opportunity to increase hours and responsibility
Combination of hands‐on mentoring, leadership and operational work
Chance to play an important role in our growing North Queensland operations
Support from an established management and operations team
Career development as PSM continues to expand
Hours and remuneration are negotiable based on experience, capability and the value you can bring to the role
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📌 Senior Team Lead / Mentor (Townsville)
🏢 Pacific Supports & Mentoring
📍 Townsville