$65,190 per year (including Superannuation)

Join Tech Mahindraand build your career in a stable, global organization!

We’re growing our Melbourne Contact Centre and are on the lookout for motivated, customer-focused individuals who take pride in delivering exceptional service. If you enjoy solving problems, working in a supportive team, and building a long-term career we’d love to hear from you.

Our Melbourne CBD office is up-to-date, well-connected to public transport, and home to a diverse and collaborative team. This role is ideal for someone who enjoys structured processes but also thinks on their feet.

What you’ll be doing
Manage high-volume of inbound calls
Resolve customer queries and while delivering positive experience
Manage complex queries with confidence and sound judgement
Accurately update CRM systems
Meet quality, compliance and KPI targets

You’ll thrive in this role if you have
Previous customer service or contact center experience (preferred but not essential)
Solid communication and active listening skills
Resilient, solutions-focused mindset
Comfortable working in a rapid-paced, structured environment
Tech-savvy with the ability to navigate multiple systems

Operational Hours

Training: Mon–Fri, 9am–5:30pm (3–4 weeks) - work from office





Post Training (Nesting & Ongoing Roster): Mon-Fri, 8-hour shifts between 7am– 7 PM - Hybrid

Flexibility to work across these hours is essential.

An Australian/ NZ Citizenship or Permanent Residency or a Temporary Resident visa with at least 1-year full work validity and unrestricted working rights.

What’s on Offer
Competitive salary + super
Clear internal career progression pathways
Modern CBD office location
Rewards & recognition programs
Inclusive & supportive team culture

Why Join Us?

We’re not just hiring for a job – we’re offering a career pathway. Many of our leaders started in frontline roles and progressed through internal opportunities.

Tech M represents the connected world, offering innovation & human-centric technology experiences to our customers, stakeholders & communities.

TechMahindraisanEqualEmploymentOpportunityemployer.Wpromoteandsupportadiverseworkforceatalllevelsofthecompany.Allqualifiedapplicantswillreceiveconsiderationforemploymentwithoutregardtorace,religion,color,sex,age,nationaloriginordisability. Allapplicantswillbeevaluatedsolelyonthebasisoftheirability,competence,andperformanceoftheessentialfunctionsoftheirpositions.
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📌 Inbound Customer Service Associate Melbourne
🏢 Tech Mahindra
📍 Melbourne