As our Administration Assistant / Receptionist, you will be one of the first points of contact for enquiries and visitors.
You will handle reception duties, answer incoming phone calls, manage emails, maintain CRM data and electronic records, book and manage appointments, and support the administration team with day-to-day office tasks.
Key responsibilities
Reception duties and welcoming visitors to the office
Answering incoming phone calls in a professional and friendly manner
Handling general phone enquiries and directing or transferring calls to the appropriate person
Monitoring and responding to general emails
Forwarding and allocating emails and enquiries to the appropriate person or department
Taking accurate messages and ensuring they are passed on promptly
CRM data entry and ongoing database maintenance
Creating, updating and maintaining accurate electronic records
Uploading and filing documents within the CRM and internal systems




Booking and managing appointments
About you
Has good communication and customer service skills
Is confident handling telephone calls and emails
Can communicate professionally with people and external stakeholders
Has strong attention to detail
Is organised and able to manage multiple tasks
Has good computer and data-entry skills
Is comfortable learning and using CRM systems
Has experience with Microsoft Office, including Word, Outlook and Excel
Can work independently as well as part of a team
Is reliable, punctual and skilled
Supportive and friendly team environment
On-the-job training
Variety in day-to-day work
Opportunity to gain experience within the disability and community services sector
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📌 Administration Assistant / Receptionist (New South Wales)
🏢 Star Community Care
📍 New South Wales