Administration Specialist – Client & Telephone Support
This is a fast-paced, high-energy role.
You'll be the voice of multiple Australian businesses, answering calls, managing communications, and keeping everything running smoothly from our Goulburn office.
No two days look the same.
This role begins as a casual position for the first three months, with a review at that point and a permanent full-time offer on the table for the right person.
This is a strictly office-based role.
Remote work is not available.
Key responsibilities
Answering a high volume of calls on behalf of multiple businesses in a professional, prompt, and confident manner
Taking accurate messages, directing enquiries, and following up where needed
Managing inboxes, calendars, bookings, and client communications
Handling scheduling, document control, quoting support, and software setup
Working across a range of CRMs, platforms, and job management systems
Maintaining accurate records and detailed correspondence
Building strong, long-term client relationships
Supporting the wider team during peak periods or absences
Data entry and general administrative support
About you
Year 12 completion
One to two years' experience in a busy office or call-handling environment




Confident high-volume phone manner, this is a core part of the role
Strong verbal and written communication skills
Proficiency with computers and software, with the ability to pick up new systems quickly
Willingness to obtain a National Police Check
Love a busy phone and don't miss a beat when the calls stack up
Stay cool, calm, and skilled in a fast-paced environment
Can switch between tasks and clients without losing focus or quality
Take pride in making every caller feel heard and well looked after
Monday to Friday, shifts between 7:00am and 6:00pm, no weekends
Above-award wages
Genuine career progression as our business grows
Strong training and upskilling culture
Team bonding activities chosen by the staff
A fun, supportive, and collaborative workplace
Work alongside driven, career-focused professionals
About us
At Dream Admin Services, we're Your Business Solutions Experts delivering high-quality bookkeeping, administration, HR, virtual reception, and personal assistance to businesses across Australia.
We're professional, efficient, and easy to deal with, and we treat every client's business as if it were our own.
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📌 Administration Specialist – Client & Telephone Support (Goulburn)
🏢 Dream Admin Services
📍 Goulburn