Ccaas Platform Architect | Contact Center Optimizer (Sydney)

Ccaas Platform Architect | Contact Center Optimizer (Sydney)

03 Oct
|
SmartRecruiters
|
Sydney

03 Oct

SmartRecruiters

Sydney

DuluxGroup in Australia is seeking a Contact Centre Platform Specialist to keep our customer engagement platforms reliable while shaping a future CCaaS environment.
You will translate business needs into practical configurations across routing, workflows, case management and omnichannel service, working with multiple teams and external vendors.
Ideal candidates have experience configuring or supporting contact centre platforms, robust knowledge of routing, IVR and AI-enabled workflows, and solid
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📌 Ccaas Platform Architect | Contact Center Optimizer (Sydney)
🏢 SmartRecruiters
📍 Sydney

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