Hybrid Helpdesk Team Lead & Mentor — Drive Excellence Adelaide (Australia)

Hybrid Helpdesk Team Lead & Mentor — Drive Excellence Adelaide (Australia)

04 Oct
|
a&co Recruitment Partners
|
Australia

04 Oct

a&co Recruitment Partners

Australia

Adelaide-based prospect to lead a growing IT helpdesk team. You will coach L1 technicians, coordinate tickets, manage escalations and SLAs, and serve as a technical escalation point while shaping service delivery.

You will partner with leadership to drive process improvements, recruitment, onboarding, and staff development, while maintaining a robust customer focus and high-quality support in a hybrid work workplace.
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📌 Hybrid Helpdesk Team Lead & Mentor — Drive Excellence Adelaide (Australia)
🏢 a&co Recruitment Partners
📍 Australia

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