Claims Administrator – Third Party Recovery & Hire Car Operations
We are seeking anexperienced and detail-driven Claims Administratorto join our Recovery & Hire Car Operations team atCar Accident Replacement Solutionsin Clayton, Victoria.
This is ahands-on rolewhere you will be responsible for managing claims while also supporting the day-to-dayhire car operations.
You will play a key role in ensuring:
High-quality customer service at all times
Smooth coordination between customers, external parties, and internal teams
Accurate and efficient handling of claims and vehicle movements
What You'll Be Doing
Manage and processing recovery claims, including liaising and negotiating withour valued clients and their representatives
Maintainaccurate records and documentationfor claims and rental transactions
Deliverhigh-quality customer serviceto both internal and external stakeholders
Monitor outstanding claims andproactively follow up on recoveries
Assist with general administrative and operational duties as required
Coordinate and overseehire car operations, ensuring a seamless customer experience
Conductvehicle check-in and check-out, including customer handovers and inspections
Identify opportunities toimprove processes and operational efficiency
What We're Looking For
Experiencein insurance / administration or a similar role




Strongcustomer service focuswith the ability to engage professionally and confidently with customers and external parties.
Strong attention to detail and a high standard of written communication, and strongdata entry accuracy
Experience inface-to-face customer interaction
Proficient inMicrosoft Office(experience with accounting systems such as Xero is advantageous)
Willingness to learn| You're eager to build knowledge of insurance, settlements, recoveries, and claims processes
Ability to manage multiple priorities, and meet daily deadlines
A reliable, organised team player with apositive, can-do attitude
Multilingual speaking highly regardeddue to our client base
What We Offer
At Car Accident Replacement Solutions, we are committed to providing aprofessional, supportive, and rewarding work setting.
Competitive salary + performance-based incentives
A structured, fast-paced environment where performance is recognised
A collaborative and supportive team culture
About Us
Car Accident Replacement Solutions is a leading provider of automotive services in Victoria, specialising inaccident management, recovery, and hire vehicles.
With over 14 years of industry experience, we are known for deliveringefficient, high-quality serviceand building strong relationships with our clients and partners.
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📌 Claims Administrator – Third Party Recovery & Hire Car Operations (Melbourne)
🏢 AutoSalone
📍 Melbourne