Project Delivery Coordinator – Roller Shutters
We're looking for a Project Delivery Coordinator to join our growing office team and take ownership of the delivery of each confirmed project after sales handover, from order validation and production release through installation, invoicing and after-sales support.
Initially, this is a broad, hands‐on coordination role covering customer communication, order validation, installation scheduling, service work and invoicing.
As Titan continues to grow, this role is designed to grow with it, developing into a more specialised position with genuine leadership and management responsibility.
Job Description
This is a hands‐on role suited to someone who is highly organised, technically minded and comfortable managing many jobs at different stages at once.
You'll be the link between our customers, sales consultants, production and installation teams, electricians and other trades, making sure every job is accurate, commercially sound and installed on time.
You'll work closely with the owner of the business, with strong support and guidance to succeed in the role.
You'll also help shape how we use our CRM to streamline and automate how jobs move through the business.
This is a full‐time, office-based role at our Ravenhall office, with occasional site visits.
A current driver's licence is required.
What the role involves
Core responsibilities: delivery coordination
Validating each confirmed order after sales handover, including measurements, site plans, photos, product, colour, motors, controls and electrical requirements, before release to production
Managing check measures, variations and contract changes, including scaffold and access requirements and customer approvals
Coordinating installations with production and installation teams, electricians and other trades




Managing jobs on hold through to installation or cancellation
Acting as the main point of contact for customers after sale, including progress updates, care information and post‐install follow‐up
Managing service, warranty and rectification work, including quoting chargeable service calls
Supporting responsibilities
Raising final, balance and service invoices in Xero and following up outstanding balances
Checking contractor invoices against job records
Collecting contractor compliance documentation (SWMS, insurances, WorkCover) for commercial and community projects
Keeping job records, notes and status accurate in our CRM, and helping improve how we use it
Feeding back recurring issues to sales and installation teams to improve processes and the customer experience
What we're looking for
Practically minded, with the ability to quickly learn our products, installation methods and site requirements, including challenges such as heights, roof access, scaffolding and electrical work
Process driven, with excellent attention to detail
Confidence reading plans, photos, measurements and technical specifications
Experience managing subcontractors, suppliers and customer expectations
Robust Microsoft Office skills
Excellent written and verbal communication, with the ability to handle difficult conversations calmly and firmly
Current driver's licence
Why you'll love working with us
Opportunity to take ownership of, and grow into, a critical role within a growing business
Direct access to, and collaboration with, the owner/director
Performance based bonus structure
Supportive, practical and down‐to‐earth working environment
Modern office in our new Ravenhall location
Long‐term opportunity, with significant growth, for the right person
If you're looking for a role where you can make a real impact and take ownership of the customer experience, we'd love to hear from you.
#J-*****-Ljbffr

📌 Project Delivery Coordinator – Roller Shutters (Melbourne)
🏢 Titan Shutters
📍 Melbourne