Lead within a values-driven, connected team

The Willow Tree Clinic is a warm, multidisciplinary allied health practice supporting children, families, and adults across Newcastle. We pride ourselves on a collaborative, supportive culture where robust relationships and explicit communication sit at the centre of everything we do.

We are seeking a Practice Manager who brings operational strength, clear leadership, and a genuine commitment to fostering a connected, values‑aligned team.

About the role

This is a key leadership position overseeing daily operations while supporting and coordinating a multidisciplinary team. You will work closely with the Directors to ensure smooth service delivery, strengthen systems, and cultivate a workplace built on connection, teamwork, and open communication.

You will be responsible for creating and improving procedures, solving problems proactively, managing staff, and being accountable for operational outcomes across the clinic.

Key responsibilities
Oversee daily clinic operations and service delivery
Support recruitment, onboarding, and staff development
Facilitate team meetings and cross‑disciplinary communication
Strengthen and maintain a positive, collaborative team workplace
Ensure NDIS compliance and accurate record keeping
Create, refine,



and implement procedures, policies, and workflows
Identify issues early and apply effective problem‑solving strategies
Provide clear leadership and supervision to administrative staff
Maintain accountability for operational outcomes and service quality
Respond to client enquiries professionally and with care
Partner with Directors on team and business growth

About you

You are a people‑focused leader who values communication, collaboration, and team cohesion. You bring:
Experience in practice management
Strong communication and interpersonal skills
A team-oriented and supportive leadership style
High levels of professionalism and emotional intelligence
Excellent organisation and problem‑solving ability
Confidence managing staff and leading operational outcomes
Knowledge of NDIS systems and compliance (desirable)

Requirements
Working With Children Check
National Police Check
First Aid (or willingness to obtain)
NDIS Worker Check (or willingness to obtain)
A genuinely supportive and connected team
A workplace that values communication and collaboration
Opportunity to grow with a values‑driven clinic
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📌 Practice Manager Newcastle City Council
🏢 The Willow Tree Clinic
📍 Newcastle City Council